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Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display 🔌 Power 🟢 On (Lit): The modem has power. 🔁 Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream 🔁 Blinking: The modem is searching for the downstream frequency. 🟢 On (Lit): Downstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream 🔁 Blinking: The modem is searching for the upstream frequency. 🟢 On (Lit): Upstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } You internet connexion is not working at all? Click here. If your speed is below 1 Mbps, your modem is likely in courtesy mode before activation. In this case, complete the activation by following the steps below. Activate your modem If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. Restart your Wi-Fi modem 1. Unplug the power cable on your Wi-Fi modem. 2. Make sure all the lights on the modem are off once you have unplugged it. 3. Wait ten (10) seconds. 4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Identify potential sources of interference The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection. Sources of interference include: Nearby Wi-Fi networks Surveillance cameras Baby monitors Microwave ovens Etc. Obstacles to Wi-Fi waves include: Construction materials (concrete, aluminum, etc.) Heated flooring Mirrors Windows Etc. Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45). A cable is included in the original box of your Fizz Wi-Fi modem. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Test each of the two (2) frequency bands of your Wi-Fi modem

Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus disabling its Wi-Fi capabilities. Open an Internet browser and enter 192.168.0.1 in the address bar. Identify yourself using the following login information: Username: cusadmin Password: **enter your Wi-Fi password** Select Basic Select Gateway Disable the option ''Residential Gateway function'' Click Ok Install your personal Wi-Fi router Connect your personal router as indicated in its user guide. Plug the network cable (RJ45) into one of the four (4) numbered ports of your Fizz Wi-Fi modem. If there's any issue with the connection, restart both devices (the Fizz Wi-Fi modem and your personal router). If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings. Using a small, sharp object, press the modem’s reset button for 10 seconds. • CODA-4680 model: the reset button is located behind the Wi-Fi modem. • CODA-5610Q model: the reset button is located under the Wi-Fi modem. If needed, restart both your modem and personal router This quick video will guide you through each step. But in a nutshell: Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem turn off. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Note: If you are also using a personal router, you'll need to restart it as well. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

The pilot project involving the use of a Wi-Fi extender with one's residential Internet package for three (3) months is by invitation only. Selected Internet members have been contacted by email. By replying YES to the invitation email, participants agree to receive the Wi-Fi extender and to complete the two (2) surveys that will be sent to them. Implications Fizz sends to participants an ARIA 2210 Wi-Fi extender valued at $100. Participants must install and use it for a period of three (3) months with their Fizz Home Internet plan. Once the pilot project is completed, participants keep the Wi-Fi extender. In exchange, participants agree to provide feedback on their use of the Wi-Fi extender via two (2) email surveys. Important: Resale of the Wi-Fi extender is prohibited. This pilot project and the comments received through the surveys remain confidential. During the pilot project, Fizz cannot be held responsible for any breakage, failure or deterioration of service due to the use of this Wi-Fi extender. How to install the extender 1 Download the updated version of the Fizz Wi-Fi app: 2 Open your Fizz Wi-Fi app. On the main page, tap on “My network topology” or find the button at the top left of the screen and select My networks. Then, select “Add an extender”. Follow the on-screen instructions to connect the ARIA2210 to your existing Wi-Fi network. The best location for your Wi-Fi extender Because you want your extender to receive a strong signal from your Fizz Wi-Fi modem, things to consider include: Make sure your Wi-Fi modem is in the main room of your home. If your home has several floors, place your extender on the floor over/below your modem. Make sure your extender connects to the 5G band. This means placing your extender only 1 or 2