Results of your search

Requirements Before you dive in and subscribe to our TV service, please note the following important requirements. A Fizz Home Internet plan of 30 Mbps minimum. Fizz TV is available to Fizz Home Internet members in the province of Québec. Fizz delivers television by IPTV which means your TV channels are delivered over your Internet connection. The speed you choose for your Home Internet plan will therefore have an impact on the rendering of your TV service. The minimum recommended is 30 Mbps. Don't have an Internet plan yet? Follow this link to subscribe to Internet and Fizz TV at the same time: Subscribe to Fizz Home Internet and Fizz TV A compatible device. Once subscribed to Fizz TV, you must download the Fizz TV app on a compatible device to access and watch the channels you selected as part of your TV plan. As such, make sure to check the list of compatible devices beforehand. Good to know: A maximum of one (1) TV plan per Fizz account is allowed. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. Subscribing Visit this section of our website for all the details on our TV service. You can subscribe there, or directly here, or directly in your account at Fizz.ca > My plans > Add a TV plan. The on-screen steps are easy to follow, but there are a few things worth mentioning. Fizz TV is only offered to our Internet members. If you don’t have a Fizz Home Internet plan, you can subscribe to both our Internet and TV services at the same time! As soon as your Internet plan is active, your TV plan will be automatically activated. Good to know: If you have a Fizz Home Internet plan but

Make sure your Internet access works properly Without connecting to your VPN, test your access to Internet. Test with other devices as well. Restart your modem. 1. Unplug the power cable on your Wi-Fi modem. 2. Make sure all the lights on the modem are off once you have unplugged it. 3. Wait ten (10) seconds. 4. Plug your modem back into the electrical outlet. Expect up to a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Dedicate a Wi-Fi network to your work station You can dedicate a “guests” network to a portion of the users in your house in order to keep the main network for you: your kids or co-tenants will use a network parallel to yours. With the Fizz Wi-Fi app: 1. My Wi-Fi 2. Guests Wi-Fi network 3. Configure to your liking 4. Activate the Guests network Via the WebGUI: 1. Enter 192.168.0.1 in the address bar of the web browser of any device. 2. Connect using the following credentials: Username: cusadmin Password: xxxxxxxx (the password you chose when you initially set up) 3. Make your way to the following section to make the changes: Wireless → Basic settings → Guests Try connecting using a network cable (Ethernet) If you’re having trouble connecting to your VPN using the Wi-Fi connection, do the test by connecting a network cable (Ethernet) between your computer and your Fizz Wi-Fi modem. You can use any one of the 4 ports at the back of the Wi-Fi modem. Try deactivating the band steering function 1. Deactivate the band steering function. Instructions here. 2. Rename the two frequencies (2.4 and 5.0 GHz) identically. 3

How Fizz TV works Fizz TV delivers television by IPTV which means your TV channels are delivered over your Fizz Home Internet connection. There is no terminal. Fizz TV works through a multiplatform app which you download on a compatible device. You can then watch your content on that device or cast it onto your smart TV. With your Fizz Internet subscription, your TV plan allows up to five (5) simultaneous viewings across your house and devices. An error message will appear if you try to start a 6th simultaneous viewing. Guide The guide function will display the programs scheduled for different channels. Select Guide from the main menu to access the Guide at any time. Explore live content, previously aired content, and future programming through the Guide. Guide filter preferences can be configured to view only the content you want in your Guide. There are four (4) primary options available for filtering Guide content: All channels: All channels offered on Fizz TV, including those you are not currently subscribed to. Subscribed channels (default): The channels included in your Fizz TV plan. My TV: The channels you selected as your favourites. Lookback channels: All channels available in your plan with the lookback functionality. A genre filter (Sports, News, etc.) can be layered over these filters. Good to know My TV: You may select your favourite channels for quick access. Favourite channels can be set to appear exclusively in the Guide, or can be accessed at any time from My favourites. Lookback TV: You may scroll back in the Guide to access previously aired programming on a large number of channels up to 72 hours after the original airing (channel dependent). If the title is grayed out, it means that the content is not available to rewatch. On demand content With

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed within 24 hours by clicking on the link in the validation email we sent you. If the 24-hour delay has passed, no worries. By clicking on the link in the validation email, you will be redirected to a window from which you can request a new link. Or you can go on fizz.ca and sign in. The system will automatically send you a new link to finalize the creation of your account. Reset or change your password. Everyone can forget. And if that’s your case, no worries. There’s a magic link on the login page that allows you to change your password. When asked, enter the email address associated with your Fizz account. You’ll then receive an email from us with a link to reset your password. Beware, you’ll have 30 minutes to take action. After that, the link won’t work, and you’ll have to start over. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work. Good to know: After changing your password, you may need to clear the cache of your Internet browser to delete your history and your cookies. Account is locked. If your account is locked and attempts to reset your password are not working, contact us by clicking on the chat bubble at the bottom right . We’ll look into the matter together and settle on the next steps. Account does not exist. Your account may have been deleted if: You did not confirm your email address within 24 hours of its creation. AND You did not use your Fizz account in the following three

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage different aspects of your account. In the top navigation, click on: Overview to see your usage for this payment cycle. My Settings to manage your referrals, linked accounts, contacts and settings. My Plans to adjust all plans on your account. Your Account Number Your account number can be found on the first page of your service agreement. This document was sent to you by email when you activated your plan. You can also find it through your Fizz account. Go to My Plans > Manage My Plan. The information will be displayed at the top of the page. Your Fizz account number is not your phone number. Your Fizz account number is a unique identifier assigned to your account when you sign up. It is used to manage your account and access your services. Unlike your phone number, which is used for calls and messages, your Fizz account number is essential for interactions with customer service and managing your account online. Read more: How do I view my Service agreement How do I change the type of emails and textos I receive from Fizz How do I change my personal informations Where can I see my Fizz transactions and orders