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FAQ

How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. - Voicemail access is available when you are outside Canada and the United States by using a Voice Travel Add-on. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option
Voicemail Technical issues PIN Message First steps with my mobile plan First steps
Fizz.ca

Contest

CONTEST "Fizz Black Friday Contest" ENTRY RULES 1. The Fizz Black Friday Contest (the “Contest”) is organized by Fizz, a brand of Videotron Ltd. (hereinafter the “Organizer”). The Contest begins on November 3, 2025, at 12:00 p.m. (EST) and ends on December 7, 2025, at 11:59 p.m. (EST) (hereinafter: the “Contest Period” or ‘Period’). Any reference in these rules (hereinafter the “Rules”) to time refers to Eastern Standard Time (EST). ELIGIBILITY 2. The Contest is open to all Fizz customers residing in Canada. Employees, officers, directors, agents, and representatives of the Organizers, their affiliates, related companies, divisions, and subsidiaries, their advertising and promotional agencies, participating partners and merchants, suppliers of Contest prizes, materials, and services, as well as any other parties involved in the Contest, members of their immediate families (brothers, sisters, children, father, mother, spouse) and all persons with whom the aforementioned persons cohabit. HOW TO ENTER 3. To
Fizz.ca

Privacy Policy (long)

Privacy Policy for Fizz Subscribers At Fizz, we know that the security and confidentiality of your Personal Information are important to you. Keeping this objective in mind, we have drafted this Policy, which establishes responsible and transparent practices governing the collection, use, retention, disclosure and protection of your Personal Information. This Policy is based principally on the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), but it is also aimed at meeting the regulations of the Canadian Radio-television and Telecommunications Commission (CRTC). This Policy applies to your Personal Information that we collect, use or disclose in the course of our business relationship with you. We invite you to read this Policy attentively, and we also suggest you refer to it regularly to keep updated. Similarly, if as a customer you wish to visit or use our websites, we invite you to consult the Policy on Processing of
Fizz.ca

Fizz Web Policy

Web Policy Policy Regarding the Use of Personal Information of Fizz.ca Website Users and Visitors When you communicate with us or contact us using our Websites (or our mobile services, social media pages, or specialized applications), whether you are conducting online transactions on our Sites or simply viewing their content, we hope that you as feel comfortable and confident as when you are dealing with us over the phone or in person. As such, to expand on the principles set out in our Privacy Policy for Fizz.ca subscribers for customers, we instituted this Policy in order to ensure that as visitors to and users of our Websites, you can be informed and exercise control over the Personal Information we collect and use once (i) you have shared said information with us; (ii) we have collected said information; or (iii) our Trusted Partners have shared said information with us. The Policy