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Fizz.ca

Mobile (en)

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Free eSIM No activation fee No commitment 5G cell phone plans All plans include data rollover. Your unused mobile data is automatically transferred to the next month. XX Our 5G mobile network at your service. Wherever the road takes you across the country
Fizz.ca

About Us

About Fizz | Mobile services at their best. A fresh take on mobile services. Fizz is a different kind of mobile provider that was launched in 2018 by Videotron, a long-standing company that’s been partnering with other major telecom companies for over 60 years, working to offer a reliable mobile network across Canada. Testimonials and awards What we’re all about The Fizz difference Where to find us The idea behind Fizz is to shake up the Canadian telecom industry by doing things differently. With our 100% online business model, members are in the driver’s seat with direct access to their account to subscribe, modify their plan, redeem rewards, refer friends and more, whenever they want. No one to ask permission to, no time wasted. Easy-peasy. Plus, we’re a really nice bunch. Love all around. Our members rave about what sets Fizz apart, and we’ve racked up some pretty neat awards
Fizz.ca

Avis - en

Published: April 4, 2019 We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. About the April 2, 2019, outage We’ve detected a weakness in our mobile service infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example: Interrupted connection for unknown periods of time. Intermittent or
FAQ

I can’t access my Fizz TV content. What do I do?

No Internet means no TV: Your TV channels are delivered over your Fizz Home Internet connection. If you’re running into any issue with your TV service, start by checking your Internet connection. Unable to sign into the Fizz TV app from your device Start by checking if the device you are using is connected to your Fizz Home Internet. The credentials for the app are the same as those for your Fizz account. Did you change your password for your account at Fizz.ca recently? If so, it’ll have changed for the Fizz TV app as well. Is the app up to date? Install any pending application updates. Verify if the problem occurs when using a different device. Did you block Internet access on your device? Check your Wi-Fi network’s parental control settings. If your device is blocked and cannot use your Wi-Fi network, Fizz TV will not work on it. No Internet means no TV. Make sure you are not using a personal router and that you are properly connected to your Fizz modem. App keeps loading If you are unable to access the Fizz TV app because it’s stuck on the loading indicator, here are possible solutions that may help you out: Check your Internet connection. Are other apps working properly? Make sure the device on which you are watching your content is not connected to a VPN (virtual private network). Log out and then log back into the app. If all fails, reinstall the app. Guide is empty If you’re accessing the Guide and you don’t see any show or content, check the following: Are there pending updates for the Fizz TV app? Is the device connected to the Internet? Make sure the device is not connected to a VPN (virtual private network). If all fails, reinstall the
FAQ | TV Télé
Fizz.ca

Test - Dummy text import

Save more with the new Samsung Galaxy S26 Ultra When you purchase the all new Galaxy S26 Ultra, you unlock a 70% discount on any mobile plan for 24 months. XX For a limited-time and exclusively at Fizz. Don't miss out. Shop this phone -70% on your plan Forfait de base. L’essentiel de la télé. Télé de base $60.00 9$ /mois Forfait essentiel. La base, combinée à 5 chaînes spécialisées. Télé de base + 5 chaînes $60.00 19$ /mois Forfait sans compromis. La base, combinée à 20 chaînes spécialisées. Télé de base + 20 chaînes $60.00 30$ /mois Phone plan deals Get a discount on your plan, only at Fizz. Save every month on the price of your plan when you purchase a selected new or used phone like Apple, Google, Samsung, Motorola or TCL. 1,2 Understand the discount Shop phones Get a free SIM card when you buy a
FAQ

I’ve unsubscribed. I want to return my Wi-Fi modem, but it’s lost or broken.

Due to the Canada Post strike, please ignore the return instructions you receive in your Fizz account and follow these special instructions instead. Please let us know if there’s a problem with returning your Wi-Fi modem. To contact Customer Service, simply click on the chat bubble in the bottom right corner of this page. You can access the bubble chat within our business hours. If you return a modem that is in poor condition, or if we receive a box that does not contain your modem, you will be charged a $225 (plus applicable taxes) modem replacement fee and/or $60 for delivery by a technician. If a refund is due to you, this amount will be deducted from the amount due. To learn more about the process of unsubscribing from the Internet service, please refer to this FAQ.
Home Internet Wi-Fi Modem
FAQ

Why is VoLTE important?

The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE-4G network thanks to VoLTE technology. Mobile members who are not VoLTE-compatible, due to their SIM or their phone, will eventually experience service degradation until they can no longer make or receive calls, including to 9-1-1. To maintain the quality of your mobile service, check your VoLTE compatibility as soon as possible: Use a VoLTE-compatible SIM card or an eSIM (if your phone allows it). Use a phone that is VoLTE-compatible at Fizz. Activate the VoLTE function on your phone. IMPORTANT: If any of these criteria is not met, none of your c alls (including 911 calls) will go through once the 3G network has been completely removed To learn more about the withdrawal of the 3G network in Canada, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website, and the Canadian Telecommunications Association website. What is VoLTE? VoLTE stands for Voice over LTE, which basically means a phone call will use the LTE-4G network. The opportunity to use the LTE-4G network for your calls means: Improved sound quality for your calls. Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. Reduced interruptions when you go from the Fizz network to a partner network. Do the test As 3G network withdrawal is gradual, your calls may work in some places, but not in others. The best way to find out if you're ready for 3G network withdrawal is to do the test. Dial #TEST (#8378) on your mobile phone from the locations where you usually make calls and listen to the voicemail. If you hear confirmation that your
Mobile
Fizz.ca

Soutien - en

Contact Fizz | Customer service Contact us. We're here to help. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel to share account-specific details. Rob, our virtual assistant, is available 24/7, and our agents can be reached every day from 8 a.m. to 1 a.m. Eastern Time. There is no phone number to reach Fizz. Our customer service is 100% online. Start a chat You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
Fizz.ca

Privacy Policy (long)

Privacy Policy for Fizz Subscribers At Fizz, we know that the security and confidentiality of your Personal Information are important to you. Keeping this objective in mind, we have drafted this Policy, which establishes responsible and transparent practices governing the collection, use, retention, disclosure and protection of your Personal Information. This Policy is based principally on the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), but it is also aimed at meeting the regulations of the Canadian Radio-television and Telecommunications Commission (CRTC). This Policy applies to your Personal Information that we collect, use or disclose in the course of our business relationship with you. We invite you to read this Policy attentively, and we also suggest you refer to it regularly to keep updated. Similarly, if as a customer you wish to visit or use our websites, we invite you to consult the Policy on Processing of