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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Bug in the change of my mobile plan

There's some bugs today around my new plan and cycle :I changed data from 1 Go to 5 Go, I still have only 1 Go.I changed Texts unlimited to Texts 0, t...

2

Data not working, but I should have 10GB left

The data part of my cellulat plan isn't working. Strangely, the account page says "Data 0 / 10.78 GB". I don't use the phone for streaming or anythin...

7

Force Payment Option?

I changed credit card, and didn't update my payment method on time. I have two plans. I received a mail for failed payment for one. I clicked on the l...

3
12

No text, no phone?

Since this morning only the data works on my mobile. On the page "My plans", it shows 0 minute and 0 sms, and it's supposed to be unlimited... I haven...

8
23

Why does plan updating does not work?

I tried to change my plan to "6GB unlimited calling 0 text in Canada" last billing cycle. It indicated "starts in 08.11.2019". Today is the second day...

2
17

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