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Manage my mobile plan

Search in the Manage my mobile plan section

Most frequently asked questions

How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


How do I change my privacy settings inside the Fizz community?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I change my plan?

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze...


Frequently topics on Community Hub

[RMXTF] Looking for some extra mobile data — much appreciated!

Hi Fizz community! I'm a new user and currently running a bit low on mobile data. If anyone has some spare data to share, I would be super grateful! ...

3

Just create a mobile plan

how to get rewards to save my bills?

9

Trying to activate new mobile plan: There has been an error. Please try again.

I tried activating a new plan but I get an error message. I have a physical sim card but it does not work. Now I can't even try again because it says ...

2

Why my mobile does not ring?

My mobile does not ring. At first, I thought it was an issue with my phone, but then I asked my husband to switch to Fizz as well (he previously had V...

6

(Québec - 27/03/2025) Mobile Price change

Base $7 for 5$ (-$2)Note: The "Unlimited Minutes" option is reduced from $8 to $7 Canada Coverage + Unlimited Texting + Unlimited Minutes + Voicemail:...

10

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