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Most frequently asked questions

How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


What can I do if Fizz Home Internet is not available at my service address?

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


Browsing the internet is very slow on my mobile phone. How do I fix it ?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


Frequently topics on Community Hub

How do I contact Fizz support?

I have tried on multiple devices (phone, laptop, desktop) on multiple browsers (firefox, chrome, edge) in incognito and also not in incognito, with a ...

5
1

Internet down for almost two hours now.

I have been without internet for almost 2 hours now… I tried chatting with an agent but the chat icon does nothing when I go to contact customer suppo...

10
1

Random internet pages

Hello. Got a problem since the last update, yesterday morning, it wasnt doing that since then.Internet pages begin to open randomly, whenever they wan...

2

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Why is my internet not working ?

I bought 2 extra gigs of data and the internet is not working. Takes forever to load pages and sometimes says page is not available. Can't even watch ...

2
14

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