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Most frequently asked questions

How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


What can I do if Fizz Home Internet is not available at my service address?

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in...


What is my service address?

Your service address is the address where your Home Internet service will be installed. In other words, it’s the location where you will be connecting...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


Frequently topics on Community Hub

How do I contact Fizz support?

I have tried on multiple devices (phone, laptop, desktop) on multiple browsers (firefox, chrome, edge) in incognito and also not in incognito, with a ...

5
1

Internet down for almost two hours now.

I have been without internet for almost 2 hours now… I tried chatting with an agent but the chat icon does nothing when I go to contact customer suppo...

10
1

Random internet pages

Hello. Got a problem since the last update, yesterday morning, it wasnt doing that since then.Internet pages begin to open randomly, whenever they wan...

2

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Why is my internet not working ?

I bought 2 extra gigs of data and the internet is not working. Takes forever to load pages and sometimes says page is not available. Can't even watch ...

2
14

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