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Most frequently asked questions

How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


What can I do if Fizz Home Internet is not available at my service address?

Fizz Home Internet is not yet available everywhere. It is currently offered at many residential addresses in Quebec and in the Clarence-Rockland (ON)...


How do I subscribe to Fizz Home Internet?

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need...


Browsing the internet is very slow on my mobile phone. How do I fix it ?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


What is the Speed booster?

The Speed Booster is a temporary offer that allows selected customers to enjoy a higher Internet speed free of charge for a limited period (15 days)...


Frequently topics on Community Hub

My response to comments since fizz closed my original post

Original post here @Whizz I am sorry to hear about the uncomfortable situation that you had to go through. As the email address associated with your...

1
1

My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on thi...

2

Random internet pages

Hello. Got a problem since the last update, yesterday morning, it wasnt doing that since then.Internet pages begin to open randomly, whenever they wan...

2

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Why is my internet not working ?

I bought 2 extra gigs of data and the internet is not working. Takes forever to load pages and sometimes says page is not available. Can't even watch ...

2
14

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