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Most frequently asked questions

Browsing the internet is very slow on my mobile phone. How do I fix it ?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to...


Frequently topics on Community Hub

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Is the fizz status page being maintained/updated?

I've had intermittent internet connectivity issues for two days in a row. I finally contacted the support via Fizz Facebook page confirming that there...

3
16

Daily loss of internet? follow-up

Every day since 3-4 days, during the afternoon or evening, I am losing internet. I am using the Fizz modem as gateway, wifi is disabled on the modem, ...

6
19

Internet résidentiel ?

L'internet résidentiel est vraiment lente et bloque tout le temps au point ou je peut pas ouvrir une page simple et cela depuis 3 jours.C quoi la solu...

1
4

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