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Most frequently asked questions

What kind of mobile plans do you offer?

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. If your Fizz SIM...


How do I subscribe to Fizz?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our...


Frequently topics on Community Hub

Why Is Activating a New Fizz SIM Card So Complicated?

I wanted to share my recent experience with Fizz customer service, which unfortunately turned out to be incredibly frustrating. A few days ago, I rece...

2

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

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