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Most frequently asked questions

Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...


Install and activate an eSIM

A SIM is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the Fizz mobile network. An eSIM is...


Frequently topics on Community Hub

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

Why Is Activating a New Fizz SIM Card So Complicated?

I wanted to share my recent experience with Fizz customer service, which unfortunately turned out to be incredibly frustrating. A few days ago, I rece...

2

Iphone 7 - Supported or Not?

Can I use an iphone 7 with fizz in Alberta at the current time? I am confused about this point because: (1) I see posts from people in the fizz forums...

5

Software bug in purchasing add-ons

A software bug happens whenever I try to purchase any kind of add-ons like minutes, messages, or international calls. The impact of that bug is that w...

10

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

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