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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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Internet plans Moving Wi-Fi Technologies How it works?
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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. If your Fizz SIM...


How do I subscribe to Fizz?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


Frequently topics on Community Hub

My mobile plan is still in pending activition

I activated my new mobile plan with fizz yesterday and as of this morning it still says "pending activation" - I don't seem to be able to send or rece...

6

No Mobile Internet Detected on Xiaomi Redmi Note 12s phone

Hi everyone, I activated the Fizz SIM card yesterday. My coverage is in Ontario and my plan is data ONLY. Followed below Steps from Fizz to setup APN ...

10

Can I apply an unused Internet Benefit on my Mobile account?

I have an unused $2 benefit on my internet plan. I would like to apply it to my mobile plan. Is this possible? Glenn

6

Refund after using Fizz Mobile only for 2 days?

Dear Fizz Mobility Experts, I changed from Bell to Fizz 2 days ago. After using Fizz for 2 days, I changed from Fizz to Public Mobile because I really...

5

Will there be a Fizz mobile app eventually?

Curious to know if there will be a mobile app at some point - it would be cool to get data notifications (I.e. 5gb left, someone just gifted you data)...

16

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