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Activate my SIM
How it works
Add-ons
Travel
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Internet
Our plans
Moving
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Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
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Most frequently asked questions
How do the promotional rebates offered on some phones sold by Fizz work?
A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate...
What’s a Preloved phone?
A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones...
How does financing with Affirm work?
PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your...
What are the instructions to pack and send my phone to Fizz?
Your return ID number and barcodes Once your online return request has been submitted, you’ll receive a confirmation email with your return ID number...
How do I prepare my phone for a return?
The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to...
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