How do the promotional rebates offered on some phones sold by Fizz work?

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on 

If a promotional rebate is offered on the phone you’re considering, remember that this rebate is conditional on you having an active Fizz mobile plan for an uninterrupted period of several months following the purchase date of that phone. Or, if you don’t already have a Fizz mobile plan, that you activate one within 7 days following the delivery of your phone and that you keep that plan active for an uninterrupted period of several months.

How many months does this uninterrupted period represent? 
- If you bought your phone before 2021-05-27 include, this uninterrupted period totals 12 months.   
- If you bought your phone after 2021-05-28, this uninterrupted period totals 24 months.   

If you leave Fizz before the end of that period, we’ll for one be very sad to see you go. Two, you’ll have to refund the prorated portion of the promotional rebate corresponding to the number of months remaining on the initial term of this period. This amount will be invoiced using the payment method associated with your Fizz plan when you unsubscribe. The same billing method will be used if you had chosen to pay in monthly instalments with PayBright: no amount will be added to your agreement with PayBright.   

These fees are not penalty fees. The promotional rebate you enjoyed when you purchased the phone is simply divided by the number of months corresponding to the uninterrupted period that applies to you. You therefore only pay the portion of the rebate that corresponds to the leftover months during which you will no longer have an active Fizz mobile plan.  


Here’s how to calculate the amount due: 

1- Locate the rebate on your invoice. Or, if you’re shopping and haven’t purchased yet, the amount of the rebate corresponds to the difference between the crossed-out price and the price that is posted.  

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2- Divide that amount by 12 or 24 depending on your situation. Let’s call that result the monthly portion of the rebate. 
Ex. $120/12=$10/month 

3- Calculate the number of months from your purchase date to the date at which your plan will be deactivated.
A part-month is rounded up to a full month.
So for example, for 4 months and 2 weeks, we’ll use 5 months.

4- Substract these months from the initial months (12 or 24 depending on your situation) to get the number of leftover months.  
Ex. 12-5 = 7. There are therefore 7 months left. 

5- Multiply the monthly portion of the rebate with the number of leftover months to get the amount due. 
Ex. $10/month x 7 months = $70 + taxes 


You can also consider these other options.  
If you have another active mobile plan in your account: 

The important thing is that the number of active mobile plans in your account is the same as the number of phones you bought with a rebate. So, if you only bought one phone with a rebate, you need at least one active mobile plan in your account. 

If you don’t have another Fizz mobile plan: 

You could consider changing your plan instead of unsubscribing so it meets your needs, and allows you to make it to the required months (12 or 24 depending on your situation). Or, to decrease it to its bare minimum. That way, perhaps the price will be less than the portion of the promotional rebate corresponding to the leftover months. 


Read more:

Why buy a phone at Fizz ?
How do I change my mobile plan?
How do I unsubscribe from Fizz Mobile?