What to do if my visual voicemail dosen't work?
Does your plan contain Visual Messaging and Data?
Your plan must include the Visual voicemail option, as well as data. Your phone must also be properly configured.
Restart your phone
Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Make sure your APN is properly configured
For visual messaging to work properly, the APN of the Android device must be configured properly.
Did you grant the requested authorizations?
During the installation of the app, authorization requests were presented to you. If you did not grant the required permissions, Visual voicemail won’t work properly. You must download the app again and go through the activation steps once more so that this time you grant permission.
Have you tried to uninstall and reinstall the app?
Completely uninstall the application from your phone and reinstall it.
Be careful not to just remove the icon from the home screen. You really need to uninstall and remove the app from your phone.
Is your version of IOS up to date?
1. Install the latest software update.
- Connect to a Wi-Fi network
- Download the latest iOS software update
2. Update the carrier settings.
- Once the software update is done, your iPhone will offer a carrier settings update. Make sure you accept it.
Did you follow the Apple instructions to configure Visual voicemail?
The setup steps are on the Apple website, as are troubleshooting instructions.
iPhone users only
Any issues, and you've verified you're using iOS 15 or later:
1. Turn your device Off/On
2. If you power-cycled your device and are still having the same issue, please send the following text: « STATE » to « 44744 » .