What are the instructions to pack and send my phone to Fizz?

Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here are the steps to follow:  

1. Pack your phone and its accessories securely in a reasonably sized box. 
    
2. Print your return label or present your QR code at a Canada Post deposit location. 
    
3. Bring your package to the Canada Post drop-off location before the indicated date - you have 30 days once your return request is submitted.
    
4. Track the status of your return directly in your account under My Phones > Follow my return.

Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package. 

• For a 15-day return, your phone must be in its original box. Don’t forget to include all its accessories and the charger.
• For a warranty claim, send your phone along with its charger. 
• Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it.
   

Consider using a phone return mailing box available at Canada Post.

Make your way to a Canada Post drop-off location with your package with the return label on it or your confirmation email showing your QR code. 
 

Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request.

You can track your package and the status of your return directly in your account:

Log in to your Fizz account and go to My Phones > Follow my return.