Order your SIM card or eSIM to switch to Fizz.
Become a member today.
Bring your own phone to Fizz, or buy one with us. Then, with a Fizz SIM, a credit card and an Internet connection, you’ll have all you need to enjoy exceptional mobile servicesXX.
1
Order your SIM.
The SIM is key.
A SIM is what identifies you and connects your phone to the Fizz mobile network.
On top of being free, our eSIM can be ordered and activated the same day. If your phone doesn’t support eSIMs, order a physical SIM card online or swing by a partner store to pick one up.
2
Activate your SIM and confirm your plan.
You'll be guided through each step.
Only a few minutes are required to activate your SIM, and there is no activation fee.
Customize your plan.
When you activate your SIM, you confirm your mobile plan. At Fizz, you’re not limited to predetermined plans. You create your monthly plan with what you need, and it’ll be renewed automatically every month. If you want to change it, no worries. You change it directly in your account.XX
3
Keep your phone number or choose a new one.
Do you want to transfer your current phone number to Fizz?
You can — but don't cancel your number with your current provider until your Fizz plan has been activated.XX If you prefer to start fresh with a new number, we do that too.
4
Register your payment method.
Adios unexpected expenses.
The amount for your mobile plan will be automatically billed to your payment method when your payment cycle starts.
Add-ons.
Did you use up all of your data? Don’t panic, there are no unexpected costs to worry about. You’ll receive a notification to let you know you’re out of data. You’ll then have the choice to buy an Add-on or go Wi-Fi hunting. At Fizz, there is no surprise fee.
5
Submit your order.
Activating your plan.
Once your subscription order is submitted, we’ll let you know as soon as your plan is ready.
If you are transferring your number.
Don’t forget to keep the SIM (eSIM or physical SIM card) of your current provider active in your phone. They’ll send you a text asking you to confirm the transfer.
Once you’ve replied to the transfer request, wait while keeping an eye on your emails. A transfer can take up to two hours.XX
You're all set.
Dive into the world of Fizz today. You’ll even unlock your first rewards from My Rewards, our loyalty program, as soon as your plan is activated.XX
Already a Fizz Home Internet member? Great news: you’ll earn rewards even faster by combining your Internet and mobile services with Fizz.XX
Questions and their answers.
What’s an eSIM, and how do I know if my phone is eSIM compatible?
An eSIM is in fact a digital SIM card. In addition to being free, our eSIM can be ordered and activated the same day.
In your phone settings, a section is dedicated to the SIM. If you see an option to add an eSIM, your phone is compatible.
Is there an activation fee?
No. At Fizz, whether you buy a new phone or bring your own, or if you get an eSIM or a physical SIM card, there is no activation fee to activate your SIM.
Can I use any mobile phone with Fizz?
Your phone must be compatible with Fizz, as well as VoLTE certified on the Fizz network. You also need a SIM. We have physical SIM cards and eSIMs. The eSIM is free and can be ordered and activated on the same day. Check your phone here.
How long must I keep my mobile plan?
That’s up to you. There are no end dates at Fizz, meaning you can keep your plan for as long as you want. Or, you can change it whenever you want.XX That’s the beauty of having no fixed-term contract.
