options

Everything you need to know.

FAQs

FAQ

How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be r
Manually set up Call forwarding, 1, Manually set up call forwarding using your phone. Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and
Fizz call forwarding codes:, 2, SERVICE ACTION CODE Universal call forwarding (all calls) CFU (Call Forward Universal)
FAQ

I’m travelling outside my coverage zone. What are my roaming options?

There are two ways to change your monthly plan so you can have data, text and calling outside your coverage zone. You can buy a Travel Add-On or Pay A
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data and minutes in a selected Zone. It is a one-time package that takes effe
Pay As You Go, 2, If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data, text and minutes when you travel using Pay As You Go or a Travel Add-On. In the
What happens if I use my Add-on?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your Wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data, texts and minutes. There is no surcharge when your wallet runs out of
Can I choose more than one Zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need based on where you are travelling. If you have chosen a travel Zone, and then
What are my roaming prices for each destination?, 7, You can see all your traveling price option in the travel section in your account : Connect to your Fizz account In My plans, Manage
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?  How do I add funds to my F
  • Community hub

    Conversation
    Speed Option fo 120 mbps?

    I chose to opt for the 12o mbps speed option offered a while back. I use different speedtest options to check on my Internet speed and get up to 70+ mbps only. HOW can I do whatever is needed to get the 120 mbps working. See my speedtest, done a while ago from the Videotron site, their own test proves the speed I get is not equal to what I pay for...

    0
    Conversation
    Is it possible to use the wallet (pay as you go) option without a monthly plan?

    Is it possible to use the wallet (pay as you go) option without a monthly plan? If so, how can we do it? Because I tried just unchecking everything in the plan management and it is still at 8$/month.

    0
    Conversation
    Should Fizz offer a 0.5GIG option?

    Please reply if and only if you use less than 1 Gig of data a month!

    1) For those of us who use very little amount of data a month,  would you like Fizz to offer a 0.5 GIG option to buy?

    2) If yes, how much should it cost? $4? $5? Or what?

    0