Everything you need to know.



How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirma
Make and receive a call, 1, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDfjUoTjnPEYNdBw8WMxVtL0-2BeWNWzHm5UdA4Rr4x6qJq77Ta-2Bh
Send and receive a text message (SMS), 2, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDUeH8vPJLnjnLSQKsYdqNLBWeBaNoj1la2STqll6sbtOxRZ62WpMWQ
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy
Send and receive an image/picture by text (MMS), 4, <p><span><span><span><a href="https://u7954495.ct.sendgrid.net/wf/click?upn=j5LIadnrWqNeXhwGSR6iDVHhk6MZgHfiwnBbyEh6NygOFidWWI21szg2YofRRMhJfN5XWa6vEy

How do I access the internet using my phone?

Make sure you are in a zone that is covered by the Fizz network.
Verify your plan, 1, Make sure your plan includes mobile data.  
Activate mobile data, 2, Activate mobile data on your phone. Your phone has a software swi
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone. A phone c
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your rebo
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser.
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode. If airpla
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone. For example
Make sure your phone’s APN has been correctly configured, 8, Android
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network.
Test the network using a different phone, 10, If possible, test the network using a different phone. If you have acces
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
  • Community hub

    How do I change APN settings on iPhone?

    I have an iPhone and can't figure out how to change the APN settings. Thanks in advance

    Do I need to set up APN?

    I was wondering if it's necessary to set up APN. I do NOT have a data plan, but I'm able to use the upgrade data without setting fizz APN. Fizz said you need to have a data plan to be able to connect to their mobile internet network. If I set up fizz APN, will I loose their internet network? I'm confused

    how do I restore APN?

    To have access to internet, the phone asks me to restore APN. Do I need a username and password for this because it doesn't work?