Everything you need to know.



How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For
Make and receive a call, 1, Doesn't work?  
Send and receive a text message (SMS), 2, Doesn't work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, Doesn't work?  
Send and receive an image/picture by text (MMS), 4, Doesn't work?

How do I access the internet using my phone?

Make sure you are in a zone that is covered by the Fizz network. See our network coverage map If you are outside the Fizz coverage area, you c
Verify your plan, 1, Make sure your plan includes mobile data.   My plans. If your plan does not include data, you will not be able to connect to the Fizz mobi
Activate mobile data, 2, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser. The website or web browser that
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetoot
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone. For example:  Settings → Connections → Mobile data usage Note: Some ph
Make sure your phone’s APN has been correctly configured, 8, Android Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile netwo
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network. IMPORTANT: Before beginning this process, make sure the SIM car
Test the network using a different phone, 10, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc. The steps to follow to reset your network settings will
  • Community hub

    CAN support Change video tutor for APN?

    Video tutor for APN type has: Internet + MMS. It didnt work. What is working:default, mms,supl

    Android APN doesn't work

    Hi, I have a OnePlus 6 with 4gb plan from fizz. I never received the 2 notifications to set up network parameters. So I created a new apn and filled the parameters etc...it still doesn't work. I can't use my data to make a even a Google search. What can I do to make my data work? Any help or anybody with a Onplus Device? Thanks

    Iphone 4 : no data - unable to set APN

    Hi With Iphone 4 i am not able to set APN. Same problem as in the picture but displays : Set up personal hotspot : to enable personal hotspot on this account contact videotron Videotron... Should i unlock the phone Please help me. Best regards, Danie;