Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving Wi-Fi Technologies How it works
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers

Breadcrumb

  1. Solutions
  2. Home

Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I make a conference call?

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a...


I can’t send or receive text messages (SMS). Why?

Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly. We continue to gradually roll out...


I can’t make any calls on my phone. Why?

If you’re having difficulty receiving phone calls (but can make calls) see: My phone isn’t receiving any calls. How do I fix it? Make sure you are in...


I can’t receive any calls on my phone. Why?

IMPORTANT: If your phone line was just recently activated on the Fizz network, see: Transferring your phone line If you’re having difficulty making...


I’m travelling outside my coverage area. What are my options?

Please note that making and receiving calls outside Canada and the United States is currently unavailable. However, text messaging and data usage...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Ported my number from Bell to fizz , data , text working . Calls not working

Its been 3 days i switched to fizz. Calls are not working. Only text and data working. Fizz support say they’re raised a ticket are working on it. Its...

2

[No internet/Extremely slow internet speed]

Hi,For the last month, our home internet has been incredibly unstable. We will suddenly have no internet or can't even load a single page without minu...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • Add to your plan
  • TV content
Moving
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
  • Moving offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login