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Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


What are the details of the Wi-Fi extender pilot project?

The pilot project involving the use of a Wi-Fi extender with one's residential Internet package for three (3) months is by invitation only. Selected...


My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

New plan doesn't show?

Hiya: changed my plan to 20gb (beginning of September, for October), and when it was time for the plan to change, it didn't show the 20Gb at all. I c...

2

[No internet/Extremely slow internet speed]

Hi,For the last month, our home internet has been incredibly unstable. We will suddenly have no internet or can't even load a single page without minu...

5

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

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