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Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Browsing the internet is very slow on my mobile phone. How do I fix it ?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


The mobile network is weak or inaccessible in some locations. Why?

Is the coverage adequate? Make sure you are in a zone that has adequate coverage. See our network coverage map The Fizz mobile network, like the vast...


How do I set up call forwarding?

Call forwarding allows you to forward your calls to another phone number of your choice. It’s useful when you’re on the move, or when you wish to be...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

"Technical issue with transferring your number" for more than 24 hours

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer ...

4
2

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Cannot make/receive calls, cannot send text messages. When will you fix this issue???

I have been having technical issues for 2 weeks now. Sometimes mobile service was working, sometimes not. My account is fine as for payment. Now I can...

2
15

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Show more discussions

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