Results of your search

To request technology adapted to a disability, contact our Customer Service team. Log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. This will allow us to find the best solution for your needs. Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant plans, go to > My plans > Manage > Advanced parameters You do not require proof of disability to activate this service For more information, see our T911 FAQ If you have not received a text confirming the activation of your T911 service within five (5) days after signing up, please contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. Braille or large type For all customers who are living with visual disabilities Available formats: Braille, large type or audio file To process these requests, please contact our Customer Service

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant

How Fizz TV works Fizz TV delivers television by IPTV which means your TV channels are delivered over your Fizz Home Internet connection. There is no terminal. Fizz TV works through a multiplatform app which you download on a compatible device. You can then watch your content on that device or cast it onto your smart TV. With your Fizz Internet subscription, your TV plan allows up to five (5) simultaneous viewings across your house and devices. An error message will appear if you try to start a 6th simultaneous viewing. Guide The guide function will display the programs scheduled for different channels. Select Guide from the main menu to access the Guide at any time. Explore live content, previously aired content, and future programming through the Guide. Guide filter preferences can be configured to view only the content you want in your Guide. There are four (4) primary options available for filtering Guide content: All channels: All channels offered on Fizz TV, including those you are not currently subscribed to. Subscribed channels (default): The channels included in your Fizz TV plan. My TV: The channels you selected as your favourites. Lookback channels: All channels available in your plan with the lookback functionality. A genre filter (Sports, News, etc.) can be layered over these filters. Good to know My TV: You may select your favourite channels for quick access. Favourite channels can be set to appear exclusively in the Guide, or can be accessed at any time from My favourites. Lookback TV: You may scroll back in the Guide to access previously aired programming on a large number of channels up to 72 hours after the original airing (channel dependent). If the title is grayed out, it means that the content is not available to rewatch. On demand content With