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Support: My Account | Fizz

Search in the Support: My Account | Fizz section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m unable to log into my Fizz account. What do I do?

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed...


How do I change the language of the Fizz website?

You can switch the Fizz website from French to English using the FR (Français) / EN (English) button on the bottom of the page. If you're using your...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

Can I setup Fizz as a 'Payee' in my bank account? What info is needed?

I'm trying to pay my internet bill right now but the website is under maintenance. How else can I pay my bill? My bank doesn't recognize "Fizz" as a p...

2

No "adjust plan" link in the manage my account page

Hello,There is still 7 days left in my cycle and I want to adjust my plan but the link does not appear when I go on the manage my account page. How ca...

2

Can't load my phones page on account

When logged in, I am unable to access the "Phones" tab in my account. It's the same issue across browsers and devices. This issue has been going on si...

1

Link to my account doesn't work - page broken - can't update my payment method

Hello, as mentioned in the question box, when I click on my account, it sends me to a broken page. I tried on Explorer, Chrome, without AdBlocker, sti...

3

My account got wiped clean as if im not subscribed,any1 experience this issue?i have 0 unli text 0 u

Anybody experienced there accounts reset.mine got 0 calls 0 text and 0 data even if i subscribed to all with 10GB per month

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