Mobile

Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone, You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

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1

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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Error when trying to activate US roaming for a travel add-on?

Hi,I bought a $10/500MB data travel add-on before leaving for the US but I can't use mobile data despite turning everything on in my phone's settings....

6

13

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

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Mobile

Getting started

Manage

Emergency help

Most frequently asked questions

How do I use pay as you go?

Where can I see a list of my Wallet transactions?

What is my Wallet and how do I use it?

I’m at risk of depleting my monthly plan. What can I do?

What is an unlocked phone?