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Mobile
Our Plans
Coverage
Activate my SIM
How it works
Add-ons
Travel
Points of sale
Internet
Our plans
Moving
Wi-Fi Technologies
How it works?
Phones
Shop
Why buy with Fizz?
How it works
Preloved phones
Financing with Affirm
Why Fizz
Switch to Fizz
Rollover
Flexible plans
My Rewards
Invite friends
Gifting
Newcomers
Help
FAQ
Forum
Support
Status of our services
My account
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Most frequently asked questions
Issues with the battery or charge of your phone
Issue with the charger Test with another cable to make sure. You can also test the charge by removing the charging block You can also test the charge...
Your phone is very slow or freezes
Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...
Your phone shuts down by itself or reboots in a loop
Make sure the power button doesn’t remain pressed If your phone’s power button remains pressed, it could shut down your phone, or be the reason it...
What is the 15-day return policy for a phone bought with Fizz?
To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone...
What do I do if my phone or SIM card is stolen?
To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...
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