How do I set up call forwarding?

To use the Call forwarding function, make sure your plan includes minutes or that you have funds in your Wallet to pay-per-use.

Only outgoing calls are possible when call forwarding is activated. Your phone will not ring and you will not receive any notifications (message, missed call, etc.). All incoming calls will be automatically forwarded to the programmed number until the call forwarding function is disabled.

To activate call forwarding, dial: 

• **21*(number you’re forwarding to)#

You can add commas to indicate a pause while dialling. This is how you would add an extension, for example:

• **21*(number you’re forwarding to),,1234#

All incoming calls will be redirected to the number you provide, without delay and without your phone ringing.

To activate call forwarding to different phone numbers under specific conditions:

• If you don’t reply after several rings:

**61*(number you’re forwarding to)# 

• If your line is not available (busy):

**62*(number you’re forwarding to)# 

Note: Calls can be directed to a different number for each type of forwarding. 

Please note: it is impossible to forward a call when you are roaming outside Canada or the United States

IMPORTANT: Charges may apply to calls that are forwarded to a number outside the coverage area of your plan.

If you have the voicemail option in your plan, it uses conditional call forwarding. In other words, if you don’t answer after several rings, the call is forwarded to your voicemail.

This type of call forwarding is programmed by default. To deactivate it, you must remove the voicemail option from your plan.

How do I access my voicemail?