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Most frequently asked questions

What is an Add-On and how do I buy one?

You are traveling outside your coverage area? Please see this FAQ : I’m travelling outside my coverage area. What are my options? What is an Add-on...


How do I view my usage?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are...


Referral program: how do referral bonuses work?

When are referral bonuses awarded? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until...


How do I manage my contacts?

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain...


Referral program: how can I invite, and get invited?

Once you’re a member, we’ll assign you your very own unique referral code. You’ll then be able to earn additional referral bonuses by inviting friends...


Frequently topics on Community Hub

What is the best canadian hokey team?

Which one is it?

7

Fizz getting less flexible with existing members in terms of change in plan with reduced price

Good thing about fizz was its flexibility. Now they are planning to be rigid with existing customers by not letting change in plan with their old pric...

8
29

As a new immigrant, I don't have a long-term rent address yet. Can fizz ship to my airbnb address?

Since I'm a new immigrant to Canada, during my first few weeks, I'm renting an AirBnb place to stay when I look around for a longer-term rental. Can I...

3
12

Are there long term plans to provide home internet at my address rang st telesphore?

Are there long term plans to provide home internet at my address 6e rang st telesphore?

4
14

Where can I read the terms of service before becoming a customer?

I would like to read the terms of service to help me decide if I should switch carriers. Where can I do this? Link?

8
13

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