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Most frequently asked questions

What is an Add-On and how do I buy one?

You are traveling outside your coverage area? In this case, you probably need a travel add-on. Details are here : I’m travelling outside my coverage...


How do I view my usage?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are...


Referral program: how do referral bonuses work?

Eligibility conditions - The referral bonus for the active Fizz member and the new member is automatically applied to their respective monthly plan...


How do I manage my contacts?

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain...


Referral program: how can I invite, and get invited?

Once you’re a member, we’ll assign you your very own unique referral code. You’ll then be able to earn additional referral bonuses by inviting friends...


Frequently topics on Community Hub

Are other Long-term Fizz customers being treated as badly by customer service as I was?

I travel to the US and all over Canada extremely frequently for work, so when Fizz launched, I signed up early on to their Canada-US plan. It was a ni...

5

Fizz getting less flexible with existing members in terms of change in plan with reduced price

Good thing about fizz was its flexibility. Now they are planning to be rigid with existing customers by not letting change in plan with their old pric...

8
29

As a new immigrant, I don't have a long-term rent address yet. Can fizz ship to my airbnb address?

Since I'm a new immigrant to Canada, during my first few weeks, I'm renting an AirBnb place to stay when I look around for a longer-term rental. Can I...

3
12

Are there long term plans to provide home internet at my address rang st telesphore?

Are there long term plans to provide home internet at my address 6e rang st telesphore?

4
14

Where can I read the terms of service before becoming a customer?

I would like to read the terms of service to help me decide if I should switch carriers. Where can I do this? Link?

8
13

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