customer

FAQs

FAQ

I participated in the mobile beta launch. What's next?

How do I know if I am getting the benefits associated with being a beta tester?, 1, Check the price of your plan in your Fizz account; that price will tell you whether or not you are enjoying preferential beta prices (between
How long will my beta period last?, 2, Your plan will remain at its beta price throughout your beta period, which is now at five (5) months, as opposed to the init
What will happen at the end of my beta period?, 3, Once those five (5) months are over, your plan will automatically migrate to the
What will happen if I modify my plan?, 4, If I modified my plan before November 20, 2018 You kept your beta benefits. If you haven't made any changes since 11
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    I do not recommend Fizz to anyone. Why?

    After ten days of receiving false hope and being strung along by Fizz, I've had enough. As some of you may be aware, Fizz "accidently" unsubscribed me on November 30th and then two more times over the next couple of days. I've had no service at all in this time. Not even data. MobileSyrup published two articles about my case, I've been dealing directly with Fizz in Montreal, not the outsourced chat support people, and Fizz knows that I created and run the Fizz reddit page (which has had 58,000+ views in December so far by the way). Even with all that, Fizz has been shoving me to the side and ignoring me. I joked that they were doing this on purpose because I've accumulated so many referrals from Reddit, but now I'm starting to think there might be some truth to that. I can't think of a single reason why new clients are able to sign up and have their services working immediately, yet it's been 10 days now and Fizz hasn't done anything at all to fix my problem. I've been incredibly patient. I don't think most people would have stuck around as long as I have based on the reactions I've seen about the two recent outages. Fizz should have never left beta and absolutely never let open the floodgates to all these new clients. It's blatantly obvious they were not ready and still aren't. I haven't seen any improvement since day 1 of beta. In fact I've only seen things get progressively worse. I've come to Fizz's defence in the past and encouraged many people to try it out, but not anymore. I am now filing a complaint with the CCTS and using this medium to let you all know of the horrendous service (if you can even call it that) that I've been subjected to by Fizz. I do not recommend Fizz to anyone unless you enjoy suffering.

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    Pourquoi ai-je des frais d'itinérance de données malgré un ajout de voyage de 500 Mo??

    Avant mon départ de Montréal pour Toronto, j'ai acheté un ajout de voyage de 10$ pour 500 Mo (Zone Canada). Quelle fût ma surprise de voir que cette ajout n'a pas embarqué depuis mon arrivée à Toronto, ce qui fait que mon porte-feuille c'est complètement vide car on m'a chargé 0.10$ par Mo en itinérance. Pendant ce temps -là le 500 Mo que j'ai acheté est resté intacte. Que dois-je faire pour changer la situation? Un client vraiment pas content!! :((

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    After 2 weeks of communication with Fizz and Fido, to make a portability, I'm exhausted. I feel like in the prison!?

    Why after 7 times of portability try by Fido my number is blocked by Fizz!?? Fido says there this message appears each time: The client plan is not active, while I talked with your colleagues 100 times and they told me my plan is ACTIVE!

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