activate

FAQs

FAQ

How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly:
Make and receive a call., 1, Doesn’t work?  
Send and receive a text message (SMS)., 2, Doesn’t work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the web., 3, Doesn’t work?  
Send and receive an image/picture by text (MMS)., 4, Doesn’t work?
Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan.
FAQ

How do I manage an appointment for a technician to visit my service address?

How do I create an appointment for a technician to visit my service address?, 1, It’s easy to book an appointment to have a technician visit your service address. However, the process of booking an appointment varies d
How do I view my technician appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. To view your Fizz technician
How do I change or cancel a technician appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. To resch
What if I receive an email failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could no