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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Internet pending activation

I had my modem dropped off yesterday. I managed to plug it in, go through all the steps to get it to set up. On my Fizz account I saw it said 'Pendin...

6

Urgent: Plan Activation Issue and Data Shortage for 17FK6

Hi guys, I changed to a new plan with 8 GB of data and received confirmation. However, it hasn’t actually been activated. Customer service said it’s p...

1

An error occurs every time I try to activate my sim card.

I have tried on multiple devices, across 3 days and the error notice on the activation page persists. Is there any other way to activate a physical si...

5

Do I really gain points from number of active months on Fizz forum?

I read somewhere saying that I can get 100 points each month for the active account on Fizz forum. My forum account has been active for 10 months, bu...

51

Can I delay activation of my account?

I like the current price of a plan, but don't need it for a few months. With other providers I have purchased a SIM and paid for the first month, then...

2

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