Everything you need to know.



How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly:
Make and receive a call., 1, Doesn’t work?  
Send and receive a text message (SMS)., 2, Doesn’t work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the web., 3, Doesn’t work?  
Send and receive an image/picture by text (MMS)., 4, Doesn’t work?
Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan.   IMPORTANT If you transferred your

How do I manage an appointment for a technician to visit my service address?

How can I plan the visit of a technician?, 1, The process of booking an appointment varies depending on your reason for booking a technician.   Important: A person over 18 years old mus
How do I view my appointments?, 2, You can log into your Fizz account any time to see your past and future technician appointments. Service calls (for repairs), however, do not appear i
How do I change or cancel an appointment?, 3, You can log into your Fizz account to reschedule or cancel your technician visit up until the day of your appointment. Service calls (for repairs), ho
What if I receive an email for the failure of an appointment?, 4, Here are some reasons why an appointment with a technician has failed at your service address: The appointment could not take place (you were ab
Frequently asked questions (and their answers), 5, If your appointment is for a service call (for repairs), click here.   Is my appointment still happening? Where’s the technician? Did I mis
Important things to know for any technician visit, 7, Your equipment should be easily accessible. Make sure to move ahead of time any furniture that may complicate things for the technician. A person
If the appointment is a service call (for repairs), 6, If your Home Internet service was diagnosed by our Customer Service team with a malfunction, a technician will be sent to your service address for a s

How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. For
Make and receive a call, 1, Doesn't work?  
Send and receive a text message (SMS), 2, Doesn't work?
If your plan contains data, turn off your Wi-Fi option and then:
Surf the Web, 3, Doesn't work?  
Send and receive an image/picture by text (MMS), 4, Doesn't work?
  • Community hub

    My phone was stolen I got a new SimCard but I think I activated wrong can I fix it?

    My phone was stolen, I got a new SimCard, I follow the steps to activate it, but then I notice that I should do a different way to replace. And when I enter the code says that was already activated. How can I fix it? I wanna keep my number.

    Why is my phone not activated yet? How do I cancel?

    I activated my sims yesterday and my numbers have not been activated. I can see my plans on the account 'activating pending' with $0...but I went through the payment. I also had trouble with picking a new number that has the area code of my location. They also do not let me delete my payment method saying it was associated with an active plan...but I can't even use the service. I tried to contact Fizz on FB but they did not help.

    Error when trying to activate US roaming for a travel add-on?

    Hi, I bought a $10/500MB data travel add-on before leaving for the US but I can't use mobile data despite turning everything on in my phone's settings. I read that I need to activate roaming in my Fizz account under "Advanced parameters" but when I try to go to the network settings, the page errors out before sending me the two notifications (see attachment). I've been trying for two days on different devices so I doubt it is a browser error. Is there a way to get mobile data? Thanks