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PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your agreement stays the same, with the same conditions. The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The amount of your purchase is equally split over 4 payments. Monthly instalments for large purchases: The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the phone model and your eligibility. How Pay in 4 works. You’ll have four (4) automatic pre-authorized payments charged to your Visa or Mastercard credit or debit card : a first payment when you receive your purchase, and one payment every two weeks after that. Good to know: this payment solution won’t impact your credit score. How monthly instalments with Affirm work. Over how many months can I finance the purchase of my phone? The number of months over which you can finance your purchase varies between 12 and 24. The number varies based on the value of your purchase and your eligibility. You’ll be presented with three choices and have the opportunity to select the term that suits you best. You’ll have all the details when you fill out your request with Affirm. How do I make my monthly payments? Your monthly pre-authorized payments are configured with Affirm via your Visa or Mastercard credit or debit card , or your checking account. Who can apply to pay with Affirm, and how? Affirm payment plans are available to Canadian residents who have reached the legal age of majority in the province in which they reside. Other requirements include: Depending on the plan, a Canadian bank account

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the conditions for a return. These conditions are detailed and explained in the online return request. The person submitting the return request checked a box to certify and confirm they had read and agreed to these conditions. Read the condition The required steps to prepare your phone for its return were not completed correctly. Technicians were not able to access your phone to inspect it. Read the steps In the case of a warranty claim, the issue for which you submitted a claim is not covered by the warranty Read the warranty details What happens when my request is denied? As outlined in the conditions you reviewed and agreed to before returning your phone, if your request is denied, you will be invoiced the administrative fee (an amount of $75 plus applicable taxes). This amount will be invoiced using the credit card you entered when submitting your online return request. Once the administrative fee has been processed, we’ll send you back your phone. You can see where your phone is at in your online account - My Phones > Follow my return. Keep an eye out on your emails for updates and important information. Fizz cannot keep your phone . If the two delivery attempts we make to deliver your phone fail, you will have to follow the carriers’ instructions to pick it up yourself at their offices. If you have questions about why your request was denied, you may contact our Customer Service team by chat. Click on the chat bubble in the lower right-hand corner of this FAQ during our business hours. What are my options now? For a 15-day return: If

The T911 service enables people who are living with an auditory or speech disability to communicate with the 911 emergency service using text messaging. Activate the T911 service in > My plans > Manage > Advanced parameters. If you have more than one plan on your account, the T911 service must be activated for each relevant plan. To use the T911 service you must: Have an active Fizz mobile account Have a phone compatible with the T911 service Activate the service in > My plans > Manage > Advanced parameters Reside where the T911 service is available It can take up to 5 business days to process your request for T911 service. If accepted, you will receive a text message confirming the activation of the service. If you have not received a text message after 5 working days, please notify us by chat or by using the Proof of disability form. Although the T911 service is currently available in only a limited number of regions in Canada, you can still sign up for it. To find out about where the T911 service is available, see: http://textwith911.ca/en/home/ How to make an emergency call using T911 Make a call to 911. The 911 emergency dispatcher will send you a text message. Continue the communication via text message. Do not hang up! Your call must be active for the full duration of the T911 text conversation. This allows the agent to hear what’s happening in your immediate environment during the call.