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Fizz.ca

Landing fizz - bixi - V2 (en)

Fizz partners up with BIXI. Fizz and BIXI, the city’s most mobile duo. Fizz is proud to be associated with BIXI, year after year, and to support this Montreal-based company that makes this active and eco-responsible means of transportation so accessible. Boucherville | Laval | Longueuil | Montreal | Sainte-Julie | Terrebonne See the Fizz offer An exclusive offer for BIXI fans. Activate your first Fizz plan with the referral code BIXIZ and get XX: $25 Bonus 10 GB Mobile data 1 month Free Internet Choose my Internet plan Create my mobile plan The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. XX No price hikes. The price of your plan will never go up. If you’re happy with your plan, you get to keep it until you decide to change it. XX Dollar discounts. With
Fizz.ca

Need a phone?

Need a phone to enjoy your perfect Fizz plan? Buy from the manufacturer. Choose from a range of phones. Some manufacturers may offer reduced prices or refurbished models. Many also offer financing options for their devices. Go for a used phone. Whether you are buying it from an independent retailer or an individual, a second-hand phone is a great option for both the environment and your wallet. Got your eyes on a Samsung Galaxy phone? Find the Galaxy phone that best fits your budget at Samsung.com. Financing available.* *Terms and conditions apply. Discover Galaxy phones Looking for answers? No worries, we got you covered. How do I know if a phone is compatible with the Fizz network? How can I check if a phone is on the blacklist of lost or stolen phones? How can I transfer my number to Fizz? Visit the Solution Hub
FAQ

I can’t receive any calls on my phone. Why?

IMPORTANT: If your phone line was just recently activated on the Fizz network, see: Transferring your phone line If you’re having difficulty making phone calls (but can receive calls) see: My phone can’t make any calls. How do I fix it? Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the coverage zone for the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure you have minutes Make sure you have minutes left on your plan. If your plan does not contain any minutes, it will be impossible to receive calls on your phone. Several options are available to you in My Account under ''Manage'' to fix the situation: Buy an Add-on (you can then make and receive calls immediately) Add funds to your wallet (you can then make and receive calls immediately) Change your plan (any plan change will be effective starting at your next payment cycle) Log into your account Restart your phone Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network. Airplane mode or offline mode Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated on your phone, all connections such as calls, mobile data, Wi-Fi, Bluetooth function, etc. will not work. The process of turning off airplane mode or offline mode will vary depending on your device. Here are two examples: Android: Slide your finger from the top to the bottom of the screen (options panel) → Offline mode
Network Technical issues
FAQ

How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the trial period cannot be reactivated afterwards. For a mobile plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps. However, if you have transferred your number to another provider, you will need to re-subscribe to Fizz's mobile service. During the re-subscription process, you will have the option to transfer your number back to Fizz. If you are in the process of transferring to another provider, you must first complete this process. Then, you will need to re-subscribe to Fizz's mobile service and you will have the option to transfer your number back to Fizz. IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan For a Home Internet plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago. Still have your Fizz Wi-Fi modem? Click Reactivate and follow the steps. Make sure you have the serial number of your modem handy. After completing your reactivation, restart your modem. You cannot reactivate an internet plan (or activate a new plan) using a Fizz modem associated with or coming from another account. For example, if you want to take over your roommate's account with their current modem, this will not be possible. Your roommate must first cancel their subscription and return the modem. Then, you will need to subscribe to your own plan and receive a new
Reactivate Plan SIM Manage my mobile plan Mobile Manage my plan
Fizz.ca

Phone plan deals

Phone plan deals Get a discount on your plan, only at Fizz. Save every month on the price of your plan when you purchase a selected new or used phone like Apple, Google, Samsung, Motorola or TCL. XX Understand the discount Shop phones Get a free SIM card when you buy a phone. Free shipping Any phone. Any time. Worry-free returns It's OK to change your mind with our 15-day return policy. Conditions here. Lots of My Rewards points Purchasing a phone will give you a nice boost in our loyalty program. No restrictions on your plan Choose the plan you want to go with the phone you choose. Discover the phones offering a deal on your plan. Save up to 75%, for 24 months, on any mobile plan when you buy a phone identified with a purple stamp. XX Understand the discount See the other models Shop by brand
Fizz.ca

Bring your own phone

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Bring your own phone plans Your phone. Our plans. A winning combination. No plan is off limits when you bring your own phone. 1 And without any long-term contract, you can change your plan any time. XX Bring your own phone. Create your
Fizz.ca

Combine your plans

Mix and match plans into a great combo. Don’t sweat predetermined combos. As always, flexibility is the way to go with Fizz. Create your perfect mobile plan, choose your Home Internet plan and then boom, you have the combo of your dreams. Always the fair price No fixed-term contract Generous My Rewards loyalty program 1 Build my mobile plan How combo work Combos starting from $55 /month Combine plans to design your very own combo. 1 Create and activate your mobile plan 2 Choose your Home Internet plan 3 Keep an eye on your progress in the My Rewards program. * Create my mobile plan *Psst...having more than one plan means you cumulate points faster. And more points means more rewards 1 👍 Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always
FAQ

How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn’t work? If your plan contains data, turn off your Wi-Fi option and then: Surf the web. Doesn’t work? Send and receive an image/picture by text (MMS). Doesn’t work? Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan. IMPORTANT If you transferred your number, wait for the confirmation text before proceeding with the tests to make sure results are conclusive. iPhone specifics Make sure to update your IOS in order to access the LTE network.
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