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Accessibility at Fizz Our accessibility plan Fizz is proud to present its accessibility plan for its members with various functional limitations. By implementing concrete actions, we are committed to listening and providing these members with adapted telecommunication solutions, whatever their situation. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2025 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Our commitment Our members’ satisfaction has always been a priority for us. We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. As such, we work closely with a number of organizations to make sure we meet the accessibility needs of their clientele. Here are the adapted solutions offered by limitation type. Visual impairment Hearing impairment Cognitive impairment Physical impairment Language disorder Submitting feedback To submit your feedback to improve the

Fostering a sense of community is at the heart of what we do, and how we do it. Showcase local people and local talent. Our community is so rich. And showcasing them is a source of great pride. Lending a hand to Organisation Bleue. In 2023, Fizz members helped remove 655 kg of trash from shorelines and gifted over 11 000 GB of data to help Organisation Bleue, a non-profit organization dedicated to protecting the St- Lawrence. The full initiative Working with a social entrepreneur. Fizz works with the AFFI Logistique Group, who has been integrating people living with functional limitations for over 50 years, building on the strengths and potential of each individual. A wonderful source of inspiration for all. Discover AFFI Inspire kindness. We all know the saying: alone we go faster, together we go further. And this is exactly what we dreamed of when we created Fizz

CONTEST "Fizz Black Friday Contest" ENTRY RULES 1. The Fizz Black Friday Contest (the “Contest”) is organized by Fizz, a brand of Videotron Ltd. (hereinafter the “Organizer”). The Contest begins on November 3, 2025, at 12:00 p.m. (EST) and ends on December 7, 2025, at 11:59 p.m. (EST) (hereinafter: the “Contest Period” or ‘Period’). Any reference in these rules (hereinafter the “Rules”) to time refers to Eastern Standard Time (EST). ELIGIBILITY 2. The Contest is open to all Fizz customers residing in Canada. Employees, officers, directors, agents, and representatives of the Organizers, their affiliates, related companies, divisions, and subsidiaries, their advertising and promotional agencies, participating partners and merchants, suppliers of Contest prizes, materials, and services, as well as any other parties involved in the Contest, members of their immediate families (brothers, sisters, children, father, mother, spouse) and all persons with whom the aforementioned persons cohabit. HOW TO ENTER 3. To

Back to Accessibility Hearing impairment Discover the features of our services that make everyday life a little easier for people with impaired hearing. Mobile service Internet service TV service Mobile service Contact photo ID Save photos of your contacts to recognize who is calling you. Vibration mode alerts and notifications Know right away when you get a call or a message. TTY compatibility Connecting your mobile phone to a compatible teletypewriter makes it easy to send and receive messages. Compatibility with hearing aids (BluetoothTM) Reduce ambient noise with a direct wireless connection between your mobile phone and your hearing aids. Text with 911 Contact 911 emergency services by text message! To use Text with 911, you must register by contacting our Customer Service. They will check whether the service is available in your area. Learn more about Text with 911. See the accessibility features of the major manufacturers Apple Samsung

Fizz Our plans are adjustable. You do you. Flexible plans No fixed-term contract 100% online Internet plans Mobile plans Benefizz that are just too good to pass up. Flexible plans There’s no fixed-term contract, so if you see another plan you like, make the change directly in your account. XX Data rollover Instead of losing it forever, the mobile data you don’t use is automatically transferred to the next month. XX Free data My Rewards, our loyalty program, has great rewards to boost your plan and make you save. XX No surprise fees No overage or roaming fees with our mobile plans, and truly all-inclusive unlimited Home Internet plans. Promise. The 80 GB plan for $8/month. With the purchase of the Samsung Galaxy SFE 24. XX Shop the Samsung Galaxy S24 FE Buy a phone. Save on your mobile plan. Brilliant. Discover the new and refurbished phones that will make

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans

SIM card activation Activating your SIM card is quick and easy. Activate my SIM card 1 Sign in, or create your account. 2 Customize and confirm your mobile plan. 3 Set up your phone number. 4 Set up your payment method and confirm everything. Activate my SIM card What to expect when you activate your SIM card: 1 Sign in, or sign up to create your account. Activating your SIM card means associating it with a mobile plan in your account, thus the need to sign in. Your Fizz account is your hub for everything, like manage your plan, set up your rewards and activate your SIM card ?. If you’re new to Fizz, all you need to create your account and activate your SIM card is an email address, a valid payment method and just a few minutes of your time. 2 Customize and confirm your mobile plan. After