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Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
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Shop New iPhone 17 New iPhone 17 Pro Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...


What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...


Frequently topics on Community Hub

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

What step of the subscription process is considered as the referral date?

Hi,I'm thinking of referring my girlfriend to Fizz. The special referral offer of $50 is valid until January 12th (inclusively). Today we're the 11th,...

9

How do find the details of the perks and plan?

This is a two part quesiton. 1) I have a few mobile plans + internet plan. I have renamed them all in "my plan", but when I look at perks, I see the...

3
12

I did not get a confirmation email, so I could not test the service. help?

I am a new member, I got my SIM card today and did the first steps. Everything seemed fine, the last page told me that after receiving a confirmation ...

3
4

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