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Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
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First steps with my mobile plan

Search in the First steps with my mobile plan section

Most frequently asked questions

How do I know if I can use my own phone with Fizz?

You can, of course, buy a phone on fizz.ca, but you can also use your own phone with Fizz. To do so, however, your phone must be: Compatible with...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Do I have to sign a contract to be a Fizz customer?

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time...


What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...


Frequently topics on Community Hub

phone number transfer issue

Hi all, I am transferring my original phone number from other service provider to Fizz. I followed every step, and the first day I got an email saying...

4
1

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

What step of the subscription process is considered as the referral date?

Hi,I'm thinking of referring my girlfriend to Fizz. The special referral offer of $50 is valid until January 12th (inclusively). Today we're the 11th,...

9

I did not get a confirmation email, so I could not test the service. help?

I am a new member, I got my SIM card today and did the first steps. Everything seemed fine, the last page told me that after receiving a confirmation ...

3
4

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