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Most frequently asked questions

How do I post a question on the Fizz Forum?

Our Forum is the place to give and get help on all things related to your Fizz products and services. The best thing about giving and helping is that...


GST/HST and Indigenous peoples: How to request a tax exemption

To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the...


How do I view my Service agreement?

How to find your Services agreement: Go to My Plans in your Fizz account. If you have multiple plans on your account, you will see them all here...


Do I have to sign a contract to be a Fizz customer?

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan...


How do I change my communications preferences?

Under My Settings, you can choose what kind of communication you wish to receive from Fizz, and specify whether you want to receive communication via...


Frequently topics on Community Hub

Shout out to the Fizz support team

I see that the Fizz support team gets bashed when things don't go the way of a customer, or the wait is too long. This morning, I started a chat with ...

14
2

9U9NV pls send data to stream world series (whos ur team??)

please ladies and gentlemen. i am out of data but not out of love for the game.

3

Fizz getting less flexible with existing members in terms of change in plan with reduced price

Good thing about fizz was its flexibility. Now they are planning to be rigid with existing customers by not letting change in plan with their old pric...

8
29

Are there long term plans to provide home internet at my address rang st telesphore?

Are there long term plans to provide home internet at my address 6e rang st telesphore?

4
14

Where can I read the terms of service before becoming a customer?

I would like to read the terms of service to help me decide if I should switch carriers. Where can I do this? Link?

8
13

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