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Most frequently asked questions

What’s the My Rewards program?

The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the...


What do I receive with the My Rewards program?

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy...


Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.


How to obtain complete satisfaction

Contact the management team for Fizz Customer Service. Fill in the form to detail and submit your complaint to the management team for Fizz Customer...


How can I put my plan on pause?

Going on vacation, moving or simply taking a break? Put your Home Internet plan on pause with just a few clicks. Good to know: A mobile plan cannot be...


Frequently topics on Community Hub

Are other Long-term Fizz customers being treated as badly by customer service as I was?

I travel to the US and all over Canada extremely frequently for work, so when Fizz launched, I signed up early on to their Canada-US plan. It was a ni...

5

Fizz getting less flexible with existing members in terms of change in plan with reduced price

Good thing about fizz was its flexibility. Now they are planning to be rigid with existing customers by not letting change in plan with their old pric...

8
29

As a new immigrant, I don't have a long-term rent address yet. Can fizz ship to my airbnb address?

Since I'm a new immigrant to Canada, during my first few weeks, I'm renting an AirBnb place to stay when I look around for a longer-term rental. Can I...

3
12

Are there long term plans to provide home internet at my address rang st telesphore?

Are there long term plans to provide home internet at my address 6e rang st telesphore?

4
14

Where can I read the terms of service before becoming a customer?

I would like to read the terms of service to help me decide if I should switch carriers. Where can I do this? Link?

8
13

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