corrupted

Everything you need to know.

FAQs

FAQ

The content of my text messages or multimedia text messages (SMS or MMS) is empty, incorrect or corrupted. Why?

When a text message is empty or corrupted, it is possible that its content has been damaged during its transition on the mobile network(s). It coul
Is there mobile data in your plan?, 1, Make sure your plan includes mobile data (My plans). If your plan does not include data, you will not be able to connect to the Fizz mobile in
Is the type of file the cause?, 2, Is the type of file the cause of the problem? Some files may require an application or hardware/software specifications, such as the Flash module,
Restart your phone, 3, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Is it with multiple users?, 4, Determine if this is an issue affecting one or many users. It is important to know if the issue occurs when you are messaging just one person, or m
Delete all message threads, 5, Delete all text message threads. Then try sending and receiving messages again. If this is an issue related to already existing threads, deleting t
Test with another phone, 6, If possible, do a test using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your Fizz SIM