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Accessibility at Fizz Our accessibility plan Fizz is proud to present its accessibility plan for its members with various functional limitations. By implementing concrete actions, we are committed to listening and providing these members with adapted telecommunication solutions, whatever their situation. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2025 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Our commitment Our members’ satisfaction has always been a priority for us. We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. As such, we work closely with a number of organizations to make sure we meet the accessibility needs of their clientele. Here are the adapted solutions offered by limitation type. Visual impairment Hearing impairment Cognitive impairment Physical impairment Language disorder Submitting feedback To submit your feedback to improve the

Create your perfect plan It’s your service, and you’re the boss. Take only what you need and make adjustments on the fly. Prefer texting to calling? Build your own custom plan. Everything’s possible with Fizz. Data Rollover Finally, it’s okay if you’ve got more data than you need: whatever you don’t use this month will be rolled over automatically. You paid for it, so it’s only fair. Learn more Data Gifting Make another member smile. If you have more data than you need, gift it to someone special. Learn more My Rewards Referring friends, helping other members or paying your bill. The moment you become a member, you’ll start earning points and collecting rewards for all the little things you do. Learn more Is Fizz available in your area? With our lightning-quick coast-to-coast network you can wander freely and excellent service will follow. Enter your address below to find out

Fostering a sense of community is at the heart of what we do, and how we do it. Showcase local people and local talent. Our community is so rich. And showcasing them is a source of great pride. Lending a hand to Organisation Bleue. In 2023, Fizz members helped remove 655 kg of trash from shorelines and gifted over 11 000 GB of data to help Organisation Bleue, a non-profit organization dedicated to protecting the St- Lawrence. The full initiative Working with a social entrepreneur. Fizz works with the AFFI Logistique Group, who has been integrating people living with functional limitations for over 50 years, building on the strengths and potential of each individual. A wonderful source of inspiration for all. Discover AFFI Inspire kindness. We all know the saying: alone we go faster, together we go further. And this is exactly what we dreamed of when we created Fizz

Contact Fizz | Customer service Contact us 24/7. That’s what we’re here for. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel for issues that require troubleshooting and sharing of account-specific details. Chat with an agent You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure

Contact Fizz | Customer service Contact us 24/7. That’s what we’re here for. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel for issues that require troubleshooting and sharing of account-specific details. Chat with an agent A more general question? Opt for our Messenger channel for simpler questions and ways to optimize your experience with your plan. Message Fizz You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure

A one-of-a-kind philosophy. At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages, but our modus operandi also allows all our members to enjoy what’s best for them and their budget for the month. A six-part explanation. 1 Change your price without having to negotiate. There’s a lot of movement in the telecom industry and our offers fluctuate to always offer fair prices. And since there’s no preferential treatment at Fizz, all our members (new and existing) have access to posted prices. So, if you see a plan or price that would be better for your wallet, grab it. 1 And once your plan is changed, you get to enjoy it for as long as you want. Whether it’s a month, a year, or even two years, 4 months and 18 days, it’s your plan and you’re the boss. How to adjust my

Good neighbours always save the day. Ever ran out of milk for example, and one of your neighbours kindly helped you out? That’s the kind of kindness that inspired data sharing among the Fizz community. Whether it’s a close friend or a friendly stranger, whoever receives your data will be grateful. XX Ask for, or gift data Together for Organisation Bleue. In 2023, over 11 000 GB of mobile data was generously gifted by Fizz members to help Organisation Bleue. A big thanks as well to those who participated in the clean-up events, removing a total of 655 kg of trash from the shores of the St. Lawrence. Gift data to help out. Thanks to our members and data gifting campaigns, Fizz has contributed $100,000 so far to organizations such as Regroupement Partage, Sun Youth and Tel-Jeunes. How to gift data: In your Fizz account, go under My plans, spot

Pimp your plan with Add-Ons Choose the Add-On that meets your immediate needs. Instantly add blocks of data, minutes, text messages or international calling minutes to your Fizz plan whenever you need them. Opt for an Add-On any time, no matter how many days are left in your payment cycle. Each Add-On is valid throughout your current payment cycle and the next one. Buy an Add-on Create my plan Calls & Texts $3.00 200 texts $3.00 60 min. for calls $10.00 300 min. for calls Buy an Add-on Create my plan Pay as you go Add funds to your Fizz wallet to pay as you go the services that are not included in your plan. $0.02 per MB $0.02 per text $0.10 per minute Add funds to my wallet Need to make an international call? You make international calls every month? You might want to add the International calls option