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Contact Fizz | Customer service Contact us. We're here to help. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel to share account-specific details. Rob, our virtual assistant, is available 24/7, and our agents can be reached every day from 8 a.m. to 1 a.m. Eastern Time. There is no phone number to reach Fizz. Our customer service is 100% online. Start a chat You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Canada+USA phone plans A surprise-free plan for Canada and the United States. Enjoy reliable coverage in both countries for just a few dollars more per month than a Canada-only plan. XX Use your plan in both Canada and the United States. Travel worry-free

Data gifting. Gift your unused mobile data to another Fizz member and make their day. 1 How it works: To gift your unused mobile data, decide how much you want to gift and choose a Fizz member to receive it. Gift your mobile data any time (per 500 MB block), as long as it’s before the end of your payment cycle. When your payment cycle ends, any unused mobile data will roll over to the next month. You will no longer be able to gift it. The steps to gift my data Discover the benefizz. Data rollover Instead of losing your unused data at the end of every month, any leftover mobile data will be automatically rolled over to the next month. 2 When to expect a rollover My Rewards At Fizz, you’re rewarded for all the little things you do. Subscribed to both mobile and Home Internet? Buckle up

Good neighbours always save the day. Ever ran out of milk for example, and one of your neighbours kindly helped you out? That’s the kind of kindness that inspired data sharing among the Fizz community. Whether it’s a close friend or a friendly stranger, whoever receives your data will be grateful. XX Ask for, or gift data Together for Organisation Bleue. In 2023, over 11 000 GB of mobile data was generously gifted by Fizz members to help Organisation Bleue. A big thanks as well to those who participated in the clean-up events, removing a total of 655 kg of trash from the shores of the St. Lawrence. Gift data to help out. Thanks to our members and data gifting campaigns, Fizz has contributed $100,000 so far to organizations such as Regroupement Partage, Sun Youth and Tel-Jeunes. How to gift data: In your Fizz account, go under My plans, spot

Did you know? The LTE network might be the only network available in certain locations in the United States. Understand what this means. Data abroad | Fizz Travel add-ons Using your mobile plan abroad has never been this affordable. Use mobile data while roaming starting from $4/GB thanks to our Travel add-ons. Choose from over 200 countries. XX Going abroad? Fizz has your back in more than 200 countries around the world. XX Pay a fixed price for a block of data; if you use it up faster than expected, you can always buy another one. And if your trip gets extended, your Travel Add-on won’t let you down, It’s valid throughout your current payment cycle and the next one. Instant activation Any Travel add-on is activated the moment you buy it, and remains valid for your current payment cycle, plus the entire next one. No roaming surcharges With the

Fizz iPhone 16 Pro Now available. Buy The first iPhone designed for Apple Intelligence. Personal, private, powerful. Apple Intelligence coming December 2024 ◊ Refer to legal disclaimers Thinnest borders yet — for even larger displays. ◊ Refer to legal disclaimers Brilliant. iPhone 16 Pro Max 6.9” iPhone 16 Pro 6.3” Durable titanium design. So fast. So fluid. Get a feel for Camera Control. 4K 120 fps Dolby Vision. Cinemasterful. 48MP Ultra Wide camera. Viva la resolution. Choose your Photographic Style. Change it up. Change it back. A18 Pro chip. The brains behind Apple Intelligence. A huge leap in battery life. Stellar. Up to 33 hours video playback on iPhone 16 Pro Max and up to 27 hours video playback on iPhone 16 Pro. ◊ Refer to legal disclaimers No signal? There’s a satellite for that. Now you can send and receive messages and Tapbacks when you’re off the grid, right

Social engagement: our initiatives. Fizz lends a hand to Organisation Bleue. Fizz gives a hand to Organisation Bleue, a non-profit organization passionate about protecting the ocean and the beaches of the St. Lawrence. This community of volunteers encourages collective awareness and inspires us to take action. How to contribute Completed Overview for 2023: Together for Organisation Bleue. Clean-up events. A big thanks to those who participated in the clean-up events, removing a total of 655 kg of trash from the shores of the St. Lawrence. Gift mobile data. Over 11 000 GB of mobile data was generously gifted by Fizz members to help Organisation Bleue. 1,2 Did you know? Better awareness starts with better knowledge. What is the percentage of pollution in oceans that comes from elsewhere? 80%. Yes, 80% of the pollution found in our oceans comes from upstream lakes and rivers, including the St. Lawrence River and everything

Mobile plans Custom phone plans, that's how we play. Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Free eSIM No activation fee No commitment Our mobile network at your service. No matter where the road takes you across the country, go up and about knowing excellent service will follow. 8 video

Plan change policy Last update: NOVEMBER 2023 PLEASE READ THIS POLICY CAREFULLY WHICH IS AN INTEGRAL PART OF YOUR FIZZ SERVICES AGREEMENT. 1. Applicability The plan change policy applies to any Fizz member who has an active plan. 2. Notice of change This policy is subject to change without notice. We invite you to consult it periodically. 3. How it works Any change to your plan must be done by you (the member) on your account on fizz.ca. How to change my mobile plan ​​​​​ How to change my Home Internet plan Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. You will have to wait for the next payment cycle. All dates are based on Eastern Time. Important: To ensure that a change to your plan comes into effect