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Fizz Community Hub User Guidelines

Welcome to the Fizz Community Hub, the place where giving and receiving help is fast, easy and also very rewarding. In order to keep you and our Community safe, please view our guidelines below: Please note that these guidelines cover the Fizz Community Hub; on the forums, on our social channels and when you represent us. What is expected from you when using our Community? You’re polite and respectful to others. You encourage others by giving Kudos and saying Thank you. You contribute and help others in a positive way. You’ve reached the age of majority in your province of residence. What is the best way to use the Fizz Community Hub? Have a question? Use the search tool to try and find your answer first — there’s a good chance that your question has already been answered. Can’t find the answer? Post your question to our Community. Make sure that: You have a Fizz account. You’re posting your question in the right category. Your question is precise and clear for others to understand. Once your question is answered and you’re satisfied by the response, you should mark the answer as an Accepted Solution. If the response is unanswered or it didn’t resolve your question, be patient. Someone will step up and help you out. Know an answer to a question? Make sure your response is precise and clear. Avoid reposting the same question twice. Respect the language and the topics. If you come across a great suggestion from a fellow Community member, don’t forget to show appreciation by giving it Kudos. Stay on topic when responding or engaging on a thread. Help us by pointing out topics or posts that are inappropriate. Tag your post to make it easier for others to find. Get involved. Don’t hesitate to help
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FAQ

How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn’t work? If your plan contains data, turn off your Wi-Fi option and then: Surf the web. Doesn’t work? Send and receive an image/picture by text (MMS). Doesn’t work? Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan. IMPORTANT If you transferred your number, wait for the confirmation text before proceeding with the tests to make sure results are conclusive. iPhone specifics Make sure to update your IOS in order to access the LTE network.
Mobile Activate
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LP DM Loto Fizz - (en)

Loto Fizz success. A nice $25 referral bonus now awaits you. Activate your first Fizz plan and when asked, enter the referral code you revealed on your Loto Fizz card. 1 Choose my Internet plan Create my mobile plan Inviting friends leads to great savings. Your very own referral code. Once you’re a proud Fizz member, you’ll see your very own referral code in your account. Share it with as many friends as you want. On their two-month anniversary with Fizz, you’ll each earn a referral bonus. 1 $25 for you. $25 for them. Get my code Bonuses to pay for your plan. Referral bonuses are applied as a reduction on your upcoming Fizz payments. The more friends you invite, the better your chances to save. 1 You may even end up not having to pay for your own Fizz services. See my progress Discover the benefizz. Data rollover Instead
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Landing Fizz - BIXI TRAJETS (en)

The sunrise squirrel. Boroughs: Rosemont / Mile Ex / Plateau Length: 55 minutes Difficulty level: Easy There’s no shortage of coffee shops here to awaken your inner sunrise squirrel. Explore this route The fox in the park. Borough: Villeray Length: 25 minutes Difficulty level : Easy Have no fear, the fox in the park means no harm. It’s actually a curious, active little canine with epicurean leanings. Explore this route Hochlag coffee crawl. Borough: Hochelaga-Maisonneuve Length: 30 minutes Difficulty level: Easy This route is best enjoyed while chatting with one or more friends. It’s also great solo. Explore this route The chateau Petite-Patrie Beach. Borough: Rosemont-La-Petite-Patrie Length: 45 minutes Difficulty level: Easy You won’t see any sand around this castle, but in any case, the beach is a state of mind. Explore this route The tortoise and the BIXI. Borough: Southwest / Little Burgundy Length: 35 minutes Difficulty level: Easy
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Contest Fizz Social Media Survey

Fizz's social media survey contest rules From February 23rd to March 23rd 2023. Contest Fizz Social Media Survey ENTRY RULES The contest Fizz Social Media Survey (hereinafter referred to as the “ Contest”) is sponsored by Vidéotron Ltée, carrying on business as Fizz (hereinafter jointly referred to as the “ Sponsor”). The Contest begins on February 23, 2023 at 12:00 pm, and ends on March 23, 2023 at 11:59 pm (EST) (hereinafter referred to as the “ Contest Duration”). All times indicated are Eastern Standard Time (EST) ELIGIBILITY The Contest is open to Québec residents aged 18 or over, excluding employees, agents and/or representatives of the Sponsor, its affiliates, its promotional and/or advertising agencies, partners and other service providers associated with the Contest as well as any person residing with, or who is a member of the immediate family of, such an employee, agent and/or representative. For the purpose hereof
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Aire Commune x Fizz GH - (en)

Enjoy Fizz Internet at Green Haüs. Our Home plans Discover our unlimited Home Internet plans, with no hidden fees. Wi-Fi modem included No shipping and installation fees 1 No overage charges
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Activate my SIM

Activating your SIM and becoming a member is quick and easy. Activate my SIM card 1 Sign in, or create your account. 2 Choose to activate your SIM card, or to order and activate an eSIM. 3 Set up your phone number. 4 Set up your phone number and your payment method. Activate my SIM card What to expect when you activate your SIM card or your eSIM: 1 Sign in, or sign up to create your account. Activating your SIM (SIM card or eSIM) means associating it with a mobile plan in your account, thus the need to sign in. Your Fizz account is your hub for everything, like manage your plan, set up your rewards and activate your SIM 😊. If you’re new to Fizz, all you need to create your account and activate your SIM is an email address, a valid payment method and just a few
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Landing fizz - bixi - V2 (en)

Fizz partners up with BIXI. Fizz and BIXI, the city’s most mobile duo. Fizz is proud to be associated with BIXI, year after year, and to support this Montreal-based company that makes this active and eco-responsible means of transportation so accessible. Boucherville | Laval | Longueuil | Montreal | Sainte-Julie | Terrebonne See the Fizz offer An exclusive offer for BIXI fans. Activate your first Fizz plan with the referral code BIXIZ and get XX: $25 Bonus 10 GB Mobile data 1 month Free Internet Choose my Internet plan Create my mobile plan The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. XX No price hikes. The price of your plan will never go up. If you’re happy with your plan, you get to keep it until you decide to change it. XX Dollar discounts. With
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Device - Preloved phone by Fizz - (en)

Preloved phones. A break for our planet, and your wallet. Our inventory of used phones includes a variety of brands and is constantly being renewed. XX Shop for my phone Not all phones earn the Preloved status. The inspection of our Preloved phones is dictated by a rigorous process. - A phone is automatically rejected if it: suffered water damage; was stolen; presents a defect such as a crack, a dent, a scratch on camera lenses or a display defect (missing pixels, white spots, burn ins). - The keys, the sound, the vibration and the battery are tested. - The phone’s functions such as connection to the network, the number of recharging cycles of the battery, etc. are tested with a software for an in-depth validation. - The phone is restored to its factory settings and any personal data from the previous owner is carefully deleted. After being cleaned, the
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Landing Fizz - Forfait Étudiant - (en)

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $5/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Student cell phone plans Hi! We’re Fizz. Fizz is the mobile provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Discover the offer