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The withdrawal of the 3G network will start July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE network thanks to VoLTE technology. But to do so, you need to: Use a VoLTE-compatible SIM card or an eSIM (if your phone allows it). Use a phone that is VoLTE-compatible at Fizz. Activate the VoLTE function on your phone. IMPORTANT: If any of these criteria is not met, none of your c alls (including 911 calls) will go through when the 3G network is gone. To learn more about the withdrawal of the 3G network in Canada, visit the Canadian Radio-television and Telecommunications Commission (CRTC) website, and the Canadian Telecommunications Association website. What is VoLTE VoLTE stands for Voice over LTE, which basically means a phone call will use the LTE network. The opportunity to use the LTE network for your calls means: Improved sound quality for your calls. Faster routing of your calls, meaning the delay for the phone to ring at the other end will be shorter. Reduced interruptions when you go from the Fizz network to a partner network. Criteria #1: a VoLTE-compatible SIM card Your SIM connects your phone to the Fizz LTE network. If it’s not VoLTE (voice over LTE) compatible, no calls (including 911 calls) will be possible with the plan associated with this SIM card when the 3G network is gone. A VoLTE-compatible SIM card shows a red lightning bolt icon: If you need to change your SIM card and you still haven't received a SIM card in the mail, please contact us so one of our agents can confirm your address so we can send you one free of charge. Changing your SIM card for one that is VoLTE-compatible

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen. But before doing that, did you think about using the function to locate your phone? How to find an iPhone phone (iCloud account) How to find an Android phone (Google account) Block your SIM card. Blocking a SIM card allows to block any fraudulent use of your plan, as well as access to your phone number. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen and block your phone and/or SIM card. The block is effective immediately. When your SIM card is blocked, your mobile plan remains active. - You will stille be able to access your voicemail from another phone. See how - Best is for you to activate a new SIM card as soon as possible (with another phone if yours is also lost/stolen). - You may also unsubscribe from your mobile plan. This would come into effect at the end of your payment cycle. If you find your SIM card, you can unblock it by going back into your account. Block your phone. Blocking a phone puts it on the National Stolen Device Blacklist. Fizz contributes to maintaining this blacklist in an effort to reduce the number of mobile device thefts. When a device is registered in this registry, its access to the networks of participating wireless service providers is blocked. To block your phone, you’ll need its IMEI. That number is written on the original packaging, as well as in the documentation included at the time of purchase