Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works
TV
TV plans TV content
Why Fizz
Reviews Rollover Gifting Flexible plans Fizz loyalty program Referral bonus Switch to Fizz
Help
Support FAQ Forum Status of our services
Offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving TV Add-On Wi-Fi Technologies How it works?
TV
TV plans TV content
Why Fizz
Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers

Breadcrumb

  1. Solutions
  2. Home

Support: My Account | Fizz

Search in the Support: My Account | Fizz section

Most frequently asked questions

What is an Add-On and how do I buy one?

You are traveling outside your coverage area? Please see this FAQ : I’m travelling outside my coverage area. What are my options? What is an Add-on...


How do I manage my contacts?

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain...


What kind of mobile plans do you offer?

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based...


How to close a deceased customer’s account

To close an account following the death of a Fizz member contact our Customer Service team: simply click on the chat bubble located in the lower right...


Frequently topics on Community Hub

Can I setup Fizz as a 'Payee' in my bank account? What info is needed?

I'm trying to pay my internet bill right now but the website is under maintenance. How else can I pay my bill? My bank doesn't recognize "Fizz" as a p...

2

No "adjust plan" link in the manage my account page

Hello,There is still 7 days left in my cycle and I want to adjust my plan but the link does not appear when I go on the manage my account page. How ca...

2

Can't load my phones page on account

When logged in, I am unable to access the "Phones" tab in my account. It's the same issue across browsers and devices. This issue has been going on si...

1

Link to my account doesn't work - page broken - can't update my payment method

Hello, as mentioned in the question box, when I click on my account, it sends me to a broken page. I tried on Explorer, Chrome, without AdBlocker, sti...

3

How to split my 2 numbers from 1 account into 2 different accounts?

I have 2 numbers under 1 account.How we can split these 2 numbers into 2 different accounts?Only way i see is to buy another sim card and re-register ...

3
5

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
  • TV Add-On
TV
  • TV plans
  • TV content
Why Fizz?
  • Switch to Fizz
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login