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Mobile
Our Plans Coverage Activate my SIM How it works Bring your own phone Add-ons Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Our plans Moving Wi-Fi Technologies How it works?
TV
TV plans TV App
Why Fizz
Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
FAQ Forum Support Status of our services
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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.
Manage

Discover all the ways you can modify your Fizz mobile plan.
Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

How do I subscribe to Fizz?

Before we tackle the how, let’s talk about the why. Fizz is a new kind of mobile company. You create your plan, your way — with all the bells and...
Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...
How do I unsubscribe from Fizz Mobile?

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a...
How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...
How do I subscribe to the T911 service?

The T911 service enables people who are living with an auditory or speech disability to communicate with the 911 emergency service using text...

Frequently topics on Community Hub

No mobile data, "sign in to networks" for over 20 days

I've been with Fizz for over two years, everything was going well, then I changed phone. Everything was going fine, but 48 hours after I lost access t...

7
Missing "Adjust plan" option

Hello,I just got back from a trip to the US and faced two issues with Fizz.1) Despite my plan having USA activated last month and Fizz showing my cove...

4
Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

13
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