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Most frequently asked questions

How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


Install and activate an eSIM

A SIM is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the Fizz mobile network. An eSIM is...


Frequently topics on Community Hub

Pending discount for your mobile plan

Hi I have this message on my page ''My plans'' Your 60% discount, good for 24 months, will be automatically applied when you activate your SIM. Si...

2

Activation Pending since Dec 3rd. What's going on?

I ported 2 numbers from a different provider to Fizz on Tuesday, December 3. I received confirmation from the old provider that the porting was done t...

4
1

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

How do I contact Fizz support?

I have tried on multiple devices (phone, laptop, desktop) on multiple browsers (firefox, chrome, edge) in incognito and also not in incognito, with a ...

5
1

Reactivation Problem

Hello all,I had an old Fizz sim card, which has not been used in last 1-2 years. But, now, I would like to re-activate it. However, after logging in t...

2

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