Partner networks: How does expanded coverage work in Canada?

New to Fizz?  

The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order.   

Access a partner network on mobile
 

The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada.

The majority of your usage (calls, texts and data) must be done on the Fizz network.

We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods.

Use our coverage map to check that you are using your phone in a zone covered by the Fizz network.

Visit our network coverage map
 

 

Recognize a partner network
 

Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network.

When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. 

It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our partner networks and your usage will be considered extended coverage. You can adjust your phone’s settings to limit this usage by deactivating roaming on our partner networks.

 

 

Good to know:

  • The Quebec coverage area also includes the Ottawa region.

  • Hawaii, Alaska and Puerto Rico are included in the Canada + U.S. coverage area.

Use your Fizz account to check whether a destination is included or not in your coverage area. Once logged in, under your mobile plan, click on Manage / Add-ons. Enter the destination.

  • If the search gives no result, it means that the destination is included in the coverage area you chose for your plan.
  • If to the contrary you see various price options to make or receive calls for this country, this means that this destination is not included in your coverage area.
Mobile