Everything you need to know.



How do I access the internet using my phone?

Make sure you are in a zone that is covered by the Fizz network. See our network coverage map If you are outside the Fizz coverage area, you c
Verify your plan, 1, Make sure your plan includes mobile data.   My plans. If your plan does not include data, you will not be able to connect to the Fizz mobi
Activate mobile data, 2, Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doin
Deactivate the Wi-Fi, 3, Make sure you have temporarily deactivated WiFi on your phone. A phone could keep trying to connect only to WiFi when its WiFi function is activate
Restart your phone, 4, Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. Following your reboot, your applications will load. Your p
Test with several websites and apps, 5, Test your connection with several websites and apps. Also try to access the internet with your phone’s web browser. The website or web browser that
"Airplane mode" and "offline mode", 6, Make sure your phone is not in airplane mode or offline mode. If airplane mode or offline mode is activated, calls, mobile data, WiFi and Bluetoot
Check if you have a data usage limit, 7, Check that a mobile data usage limit has not been set on your phone. For example:  Settings → Connections → Mobile data usage Note: Some ph
Make sure your phone’s APN has been correctly configured, 8, Android Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile netwo
Mobile network selection, 9, Make sure your phone is configured to automatically select the Fizz mobile network. IMPORTANT: Before beginning this process, make sure the SIM car
Test the network using a different phone, 10, If possible, test the network using a different phone. If you have access to a phone that is compatible with the Fizz mobile network, insert your F
Reset your phone’s network settings, 11, IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc. The steps to follow to reset your network settings will

I’m at risk of depleting my monthly plan. What can I do?

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Usage Meter, 1, Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using u
Running out of data or minutes, 2, What to do if your plan is running out of data or minutes: Buy an Add-On An Add-On is additional usage — it could be data, minutes &amp; text or
Read more :&nbsp; What is my Wallet and how do I use it? How do I transfer funds from one Wallet to another? How do I add a plan to my account?

I’m travelling outside my coverage zone. What are my roaming options?

There are two ways to change your monthly plan so you can have data, text and calling outside your coverage zone. You can buy a Travel Add-On or Pay A
Travel Add-On, 1, A Travel Add-On is an Add-On to your monthly plan that allows you to use data and minutes in a selected Zone. It is a one-time package that takes effe
Pay As You Go, 2, If you are travelling, we recommend purchasing a local SIM card. This will give you access to better rates on data. Helpful tip: use messaging apps (w
What is a Zone?, 3, A Zone is a group of countries that all share the same rate for data, text and minutes when you travel using Pay As You Go or a Travel Add-On. In the
What happens if I use my Add-on?, 4, If your Travel Add-on runs out while you are still travelling, your account will use the funds deposited in your Wallet to cover travel usage.
What if my wallet is out of money?, 5, If money runs out in your wallet, you will lose the ability to use roaming data, texts and minutes. There is no surcharge when your wallet runs out of
Can I choose more than one Zone?, 6, Yes. For Travel Add-ons you can choose as many zones as you need&nbsp;based on where you are travelling. If you have chosen a travel Zone, and then
What are my roaming prices for each destination?, 7, You can see all your traveling price option&nbsp;in the travel section in your account : Connect to your Fizz account In&nbsp;My plans, Manage
Read more : Partner networks: How does expanded coverage work in Canada? What is an Add-On and how do I buy one?&nbsp; How do I add funds to my F

What is data gifting and how does it work?

If you have unused data in your account, you can gift it to any member who is findable in the Fizz community (in other words, anyone who is not in Inc
How do I gift data to another Member?, 1, To send a gift: Go to My Plans in your Fizz account. Scroll to the plan (if you have more than one in your account) that you want to gift from
What kind of data can I gift?, 2, You cannot gift: An unlimited feature, such as text, minutes or minutes for international calls Add-Ons Gifted data (no re-gifting allowed!)
How much data can I gift, 3, You must gift at least 500 MB (0.5 GB). There is no maximum.
How long is a gift valid?, 4, Gifted data is valid until the end of the recipient’s payment cycle that follows the cycle during which the data was gifted. For example, say I receiv
Who can I send a gift to?, 5, You can send a data gift to: Any Fizz customer who is findable in Contacts and has a data plan A complete stranger, as long as they are findab
What to do with a gift?, 6, How do I accept a gift? Can I refuse it? No. You cannot refuse gift. When another Fizz member sends you a gift, your account automatically accepts
Gift data to a stranger, 7, Why would I want to gift data to a stranger? It feels good to help out a stranger. Sometimes a Fizz customer asks the community to gift them data..
Read more : How do I manage my contacts?

How do I know if I have a Rollover?

To find out if you have a Rollover: Go to My Plans in your Fizz account. Under the plan you wish to view (if you have more than one) click on
Buying an Add-On, 1, If I buy an Add-On and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If you buy
Receiving a data gift, 2, If I receive a data gift and don’t use all of it by the end of the month, will it roll over? No. Only your basic plan data can be rolled over. If y
Changing my plan, 3, Do I keep my rolled-over&nbsp;data if I change my plan? Yes. Regardless of how you decide to change your plan, you keep your rolled-over&nbsp;data.
Read more : What is a Rollover and how does it work?