outside

Everything you need to know.

FAQs

FAQ

I’m travelling outside my coverage zone and can’t make any calls. Why?

If you’re outside your coverage zone and are having difficulty accessing your mobile data, go to: I’m travelling (roaming) and unable to use my mob
Is your wallet empty?, 1, If your wallet is empty and you’re outside your coverage zone, you will not be able to make calls. When you are outside your coverage area and the
Have you bought the right Travel Add-On?, 2, Make sure you have bought the right Travel Add-On. You need to purchase the Travel Add-On that corresponds to the zone you are travelling in. If th
Roaming and international calling, 3, Make sure that roaming and international calling are activated (in My Plans > Manage plan > Advanced parameters). These two options must be a
Restart your phone, 4, Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. Following your reboot, your applications will load. Your
Did your phone select the right network?, 5, Make sure your device has selected the mobile network you wish to roam on.  IMPORTANT: Before starting this process, verify that your SIM card
Did you dial the number correctly?, 6, Make sure you have correctly dialed the number and area code you wish to call. If you are trying to call a local number or a number outside your us