Due to the current context at Canada Post, there may be additional delays in receiving the return of your Fizz modem. Rest assured that your cancellation request will be processed without any issues. We appreciate your understanding and patience. 1.Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free of charge by Fizz. The return must be done by mail, following the procedure described below. Defective equipment If you suspect your modem is defective: An agent will perform a few checks with you via chat. If a defect is confirmed, a service appointment will be scheduled by one of our agents so that a technician can inspect the modem at your home. If the issue is confirmed and not caused by misuse, the modem will be replaced at no cost. If the defect is due to misuse, the following fees will apply: Service call fee: $60 (plus applicable taxes) Modem replacement fee: $225 (plus applicable taxes) Lost or stolen equipment If your modem is lost or stolen: You obviously won’t be able to return the device. A service appointment will be scheduled by one of our agents to provide you with a new modem. The following fees will apply: Modem replacement fee: $225 (plus applicable taxes) Service call fee: $60 (plus applicable taxes), if you remain a Fizz customer. Note: If a refund is due, these fees will be deducted from the reimbursed amount. In the case of a cancellation, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this