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Did you know? The LTE network might be the only network available in certain locations in the United States. Understand what this means. Data abroad | Fizz Travel add-ons Using your mobile plan abroad has never been this affordable. Use mobile data while roaming starting from $4/GB thanks to our Travel add-ons. Choose from over 200 countries. XX Going abroad? Fizz has your back in more than 200 countries around the world. XX Pay a fixed price for a block of data; if you use it up faster than expected, you can always buy another one. And if your trip gets extended, your Travel Add-on won’t let you down, It’s valid throughout your current payment cycle and the next one. Instant activation Any Travel add-on is activated the moment you buy it, and remains valid for your current payment cycle, plus the entire next one. No roaming surcharges With the

How to buy a cell phone with Fizz Easy-peasy when you do it all online. 1 Choose your phone. Fizz has a wide range of new and used phones, which we call Preloved. XX Psst! Delivery is always free. XX Look for the phones identified with a purple stamp to get a discount for your plan for 24 months. XX Learn more Shop phones 2 Create your mobile plan. With Fizz, there are no restrictions as to which plan you associate to your phone. You can also change your plan as often as you want throughout your Fizz journey. XX Create my plan 3 Buy your phone. We like to keep things simple. Choose to pay for your purchase upfront or spread its costs with Affirm. XX Understand the financing My payment options 4 Receiving and setting up your phone. Keep an eye on your emails. That’s where you’ll get

Fizz SIM cards and eSIM | Participating stores Your Fizz experience starts with a SIM. An eSIM If your phone is compatible, order and activate an eSIM on the same day. The eSIM is free. See the steps A SIM card Our SIM cards are available with different partner stores or can be ordered online. The partner stores Find a participating store. Click the icon to sort by partner stores. Don’t feel like stepping out? Order your SIM card online and we'll deliver it right at your door. Or, if your phone is compatible, why not go for an eSIM? In addition to being free, our eSIM can be ordered and activated online the same day. Order online Activate my SIM Activating your SIM and becoming a member is quick and easy. 1 Sign in, or create your account. 2 Choose your SIM: an eSIM or a physical SIM card

Let’s get your phone set up 💪 P.S. Use your phone to view this page. Next Welcome to Fizz! Follow the next 3 steps to get your phone set up. Step 1 Run some basic tests. Make a call Send a text Visit a website to test your data If your texts and data work, but your call fails, it’s probably due to the VoLTE function (VoLTE = voice over LTE). What do I do now? Step 2 Set up your voicemail. Enter the temporary PIN you received by text Choose a new PIN Record your greeting message If you didn’t opt for voicemail in your plan, you can skip this step! Go to my voicemail Step 2 Set up your voicemail. Enter the temporary PIN you received by text Choose a new PIN Record your greeting message If you didn’t opt for voicemail in your plan, you can skip

Mix & match your plans. Don’t sweat predetermined combos. As always, flexibility is the way to go with Fizz. Create your mobile plan. Once you’re done, go choose your Home Internet plan. Card Mobile plan Starting from $20 /month 1 Unlimited minutes Unlimited texts Quebec coverage Create my plan Home Internet plan Starting from $39 /month 1 Download up to 30 Mbps Unlimited monthly usage Modem included Choose my plans Combine two services and take your rewards to a whole new level. 2 Discover the program Always pay a fair price. With Fizz, you can always change for the better. And once you grabbed the price you like for your plan, it’s yours. 3 No expiration dates, no countdowns. No fixed-term contract. Forget about contracts and penalties for leaving. We want you to be here for the right reasons. Discover why Fizz Inviting friends leads to great savings. When you

Internet comes to Fizz. Time to bring home the fun. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access. Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Pick my plan No one likes hidden fees. So we simply don’t have any. Wi-Fi modem included No shipping and installation fees 1 No overage charges

Fizz Mobile Network Coverage An extensive, reliable cellular network. 99% of the Canadian population covered. LTE-Advanced technology with a proven track record and speeds of up to 300 Mbps. XX Trusted by hundreds of thousands of members. What our members say Check the coverage map A reliable cellular network at your service, across the country. No matter where the road takes you across the country, go up and about knowing you can count on reliable cellular coverage thanks to our mobile network and that of our great national partners. XX Subscription areas (main and extended) If you live in one of these areas, you can subscribe to Fizz mobile services. The majority of your usage must be within your subscription zone, regardless of the coverage chosen for your plan. Good to know: If your address falls in a subscription area identified as extended on the map), you’ll be using a

Contact Fizz | Customer service Contact us. We're here to help. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel to share account-specific details. Rob, our virtual assistant, is available 24/7, and our agents can be reached every day from 8 a.m. to 1 a.m. Eastern Time. There is no phone number to reach Fizz. Our customer service is 100% online. Start a chat You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure