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Most frequently asked questions

What is a Rollover and how does it work?

Nobody likes losing something they’ve paid for. Which is exactly why we roll over your unused data at the end of each month. There’s nothing you need...
How do I remove a user from my plan?

It’s easy to remove a user from your plan. Once removed, this user will no longer have access to your plan. On your end, your payments for this plan...
How do I add a user to a plan?

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to...
How do I add a plan to my account?

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for...
When I add a user to my plan, what permissions can I adjust?

Because you have payment responsibility for users on your plan, it’s important to adjust the various permissions that will affect your monthly payment...

Frequently topics on Community Hub

Off to a good start(!)

Hello,after 6 months trying to convince my husband to ditch Telus and move to Fizz, finally managed to get him to order a SIM card.Now, when he is try...

5
I need to order a new sim card?

I tried going into manage my plans to change sim card, but then I get a chat box so I typed in the chat box, then he says try this link but I get a bl...

2
12
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