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Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

Your phone is very slow or freezes

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Your phone shuts down by itself or reboots in a loop

Make sure the power button doesn’t remain pressed If your phone’s power button remains pressed, it could shut down your phone, or be the reason it...


What is the 15-day return policy for a phone bought with Fizz?

To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the...


Frequently topics on Community Hub

Blank login

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cle...

2

BLANK PAGE AFTER LOGIN

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cl...

3

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Strange Issue - Any Ideas?

Hello!I've had a recurring issue where both wifi and wireless stop working. Well, the wifi (2.4Ghz and 5Ghz) networks are still present, but either th...

9
24

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

4
17

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