Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French

Main navigation

Mobile
Mobile plans Bring your own phone plans Activate my SIM Coverage Travel Points of sale
Phones
Shop Preloved phones Phone plan deals Financing with Affirm Why buy with Fizz? How it works
Internet
Internet plans Moving Wi-Fi Technologies How it works
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers
QC | EN
  • EN
  • FR

Mobile Menu

Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Why buy with Fizz? How it works Phone plan deals Preloved phones Financing with Affirm
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Moving
Help
Support FAQ Forum Status of our services
Offers
Current offers Moving offers

Breadcrumb

  1. Solutions
  2. Home

Purchasing a phone

Search in the Purchasing a phone section

Most frequently asked questions

Issues with the battery or charge of your phone

Issue with the charger Test with another cable to make sure. You can also test the charge by removing the charging block You can also test the charge...


Your phone is very slow or freezes

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Your phone shuts down by itself or reboots in a loop

Make sure the power button doesn’t remain pressed If your phone’s power button remains pressed, it could shut down your phone, or be the reason it...


What is the 15-day return policy for a phone bought with Fizz?

To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9

Can't access user account page (zone.fizz.ca)

Step 1 : loginStep 2 click on account in top right (or I think even get auto redirected there)Step 3 : get this error message : 'This site can’t be re...

4

Anyone else facing internet issue?

Around 9PM on 23rd April, my home internet is getting slow, very slow, and death. I cannot open website even Google.com through any device is connect...

4

Strange Issue - Any Ideas?

Hello!I've had a recurring issue where both wifi and wireless stop working. Well, the wifi (2.4Ghz and 5Ghz) networks are still present, but either th...

9
24

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

4
17

Show more discussions

Footer main navigation

Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Why buy with Fizz?
  • How it works
  • Financing with Affirm
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • Add to your plan
  • TV content
Moving
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
  • Moving offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2025
  • EN
  • FR

OpenID Connect login